Customer Relationship Executive – JLL – Mumbai, Maharashtra

About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 91,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Customer Relationship Executive

Property and Asset Management

What this job involves

You will be the face of JLL at the client’s site and will be responsible for interacting and addressing the needs of guests / tenants by maintaining strong public relations, taking feedback / suggestions. You will also be responsible for:
Maintaining Complaint tracker including complaints in Zoho software (Zip grid), Excel sheet & complaint forms.
Providing complaint number to the residents via Mail & Providing resolution on the same.
Cooperate, coordinate and communicate with other departments to ensure good customer experience and taking customer feedback, after every service request/ complaint and sharing the feedback points with the team for improvement of services.
Taking ownership of the request or complaint and ensuring they are handled effectively within TAT.
Taking ownership of the Lift complaint and ensuring they are handled effectively within TAT.
Maintaining the Leakage & breakdown tracker.
Maintaining site DMR, Including the JLL Overview & excel sheet provided
Providing MMR in proper data
Maintaining stock register of Stationery.
Maintaining all files under CRE.
Maintaining the car sticker tracker with the Car details & parking number Flatwise
Maintaining Gate pass tracker of Returnable & non returnable material & doing follow-up for the material which has not yet delivered on site.
Maintaining data for VDP & Intercom.( Survey & Material).
Maintaining a hospitality outlook and always look presentable.
Maintaining Domestic helper Id card & telling the respective authority to make new one once old card gets expired & maintaining the tracker for the same.
Providing vendor with the Mane details of the Member to make new Name plate when ever required by Members
Taking daily rounds of the premises and reporting any lapses/ observations to the relevant team.
Conducting timely Customer Feedback Surveys and sharing the reports with the client/management.
Responding to emergency situations (as per JLL policies) and contact the proper authorities when needed
Being familiar with lost and found procedures.
Nominating and attending the training programs at site/ JLL office.
Addressing concerns through daily checking of mails for priority requests.
Receiving calls and emails from clients.
Responding to each and every mail from the client
Ensuring closure of complaints by proper communication to stakeholders.
Helping in activities like filing, checking and maintaining inventory records, MMR, DMR, complaint trackers, dashboard etc.
Updating the handover/ takeover register before end of shift for all completed/pending tasks.
Managing and participating in events, overlooking general maintenance and guest handling.
Updating the resident contact details every week.
Providing welcome letter to all flat owners / tenants move in the Rustomjee elanza.
Maintaining electricity bill tracker
Maintaining tracker of invoices coming on site.
Intimating the Society manger if any lease is going to end.
Providing Guest charges GST sheet to the on ground site Accountant.

Site dynamics:
Work Schedule: Site team: e.g.: Property Manager +2 Other details if any

Reporting:
You will be directly reporting to the Customer Relation Manger /Property Manager as per site.

Sound like you? Here is what we’re looking for:
Meticulous and Being Analytical
You must pay attention to detail and have excellent problem-solving skills. Possess the ability to collate information, using logic and reasoning to identify the alternative solutions, conclusions or approaches to problems. You should be able to handle complaints, settle disputes, and resolve grievances and conflicts.

Qualifications
You need to have a relevant educational background in hospitality with min 1-2 years of work experience OR 2-3 years of experience in Client/customer service facing roles.
Good Communication skills with fluency in English and Hindi language is a must
Willingness to work in flexible shifts, weekends and holidays is an added advantage
Basic understanding of operating computers, mobile application and MS Office (Excel, Word, PowerPoint, etc.) is also preferred.

What we can do for you:
At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.
Apply today!

What you can expect from us
We succeed together and believe the best inspire the best, so we invest in supporting each other, learning together and celebrating our success.
Our Total Rewards program reflects our commitment to helping you achieve your career ambitions, recognizing your contributions, investing in your well-being and providing competitive benefits and pay.
We can’t wait to see where your ambitions take you at JLL. Apply today!