Workday Services Service Administrator – WPP – Chennai, Tamil Nadu

WPP is a creative transformation company. We use the power of creativity to build better futures for our people, planet, clients, and communities.

Working at WPP means being part of a global network of more than 100,000 accomplished people in 110 countries. We create transformative ideas and outcomes for its clients through an integrated offer of communications, experience, commerce, and technology. WPP and our award-winning agencies work with most of the world’s biggest companies and organisations – from Ford, Unilever and P&G to Google, HSBC, and the UN. Our clients include 61 of the FTSE 100, 325 of the Fortune Global 500, all 30 of the Dow Jones 30 and 62 of the NASDAQ 100.

WPP has headquarters in New York, London and Singapore and a corporate presence in major markets worldwide. We are quoted on the London Stock Exchange and the New York Stock Exchange. Key performance indicators for WPP (2020) include Billings of £46.9bn and Revenue of £12bn.

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Why we’re hiring:

At WPP, technology is at the heart of everything we do, and it is WPP IT’s mission to enable everyone to collaborate, create and thrive. WPP IT is undergoing a significant transformation to modernise ways of working, shift to cloud and micro-service-based architectures, drive automation, digitise colleague and client experiences and deliver insight from WPP’s petabytes of data.

WPP are underway with a significant programme of technology-enabled change across our Finance, Professional Services and People function and this role will be instrumental in ensuring that post go-live our solution is governed correctly, production led and enthusiastically adopted through the production footprint.

In this role you will work be a part of the Workday Services team, reporting to the Workday Services Service Manager, but also closely engaged with the Workday @Scale programme team who are delivering the next phase of our Workday deployment, ensuring that both BAU and project changes flow through a review process.

As part of the role, you will assist with the exit transition of our current AMS partner, be involved in the creation of the next iteration of BAU support, be it a new AMS partner or a hybrid model comprised of Internal resources and a new AMS partner. This will involve onboarding and helping to manage the transitionreadiness activities and its processes.

Once the service is live you will assist in building and maintaining a change governance process, encompassing the right due diligence to prioritise and ensure safe delivery of change while maintaining agility to support our evolving business requirements. Close partnership with our business change team will be key to ensure changes are correctly communicated and training provided leading to a seamless introduction of enhancements.

This flagship programme will see Workday deployed across our global landscape to address the technology needs of Finance, Projects and our People function – so essentially it touches all of our employees to some degree. The key to this programme is that technology is an enabler for change, it’s at the heart of what we do, but it’s not all of what we do. The people aspects of this programme are vital to its success. This role will help deliver that success on an ongoing basis for many years to come.

What you’ll be doing:

• Design and lead an enhancement prioritization and governance process that enables the correct level of governance and rigor to prioritize changes based on business value and requirements
• Assist in key forums for change review and approval such as Design authority
• Align with the Workday @Scale program to align project changes with the governance process and release schedule
• Develop working relationship with business change management team to ensure change is appropriately communicated
• Monitor change value and effectiveness against the benefits listed in the change request and suggest improvements to maximize value of our enhancements
• Operate a demand process to manage our enhancement capacity
• Help monitor and review AMS supplier performance to service levels and expected deliverables
• Communicate risks and issues with changes in a timely manner to leadership
• Assist in continuous improvement of change process to enable an agile approach to enhancement delivery and maximize standard changes

What you’ll need:

• Global ERP service support and deployment experience in a complex organization
• Expertise evaluating change impact and preparing users for introduction of change
• Develop trusted relationships with key stakeholders in IT and cross the wider WPP business, investing time to understand their needs, and helping to breakdown any silos or resistance to deliver desired business outcomes
• Experience of service transition and readiness activities.
• Ability to evaluate change risk and provide expertise and assistance to minimise risk
• Excellent interpersonal and communication skills both with technical and non-technical audiences
• Understanding of AMS contracts and how service levels are calculated and monitored
• Experience with working closely with AMS partners and wider IT Teams.
• Ability to present data to executive stakeholders
• Working knowledge of ticket management systems, ServiceNow would be an advantage

Who you are:

You’re open: We are inclusive and collaborative; we encourage the free exchange of ideas; we respect and celebrate diverse views. We are accepting: of new ideas, new partnerships, new ways of working.

You’re optimistic: We believe in the power of creativity, technology and talent to create brighter futures or our people, our clients and our communities. We approach all that we do with conviction: to try the new and to seek the unexpected.

You’re extraordinary: we are stronger together: through collaboration we achieve the amazing. We are creative leaders and pioneers of our industry; we provide extraordinary every day.

What we’ll give you:

Passionate, inspired people – We promote a culture of people that do extraordinary work.

Scale and opportunity – We offer the opportunity to create, influence and complete projects at a scale that is unparalleled in the industry.

Challenging and stimulating work – Unique work and the opportunity to join a group of creative problem solvers. Are you up for the challenge?

WPP is an equal opportunity employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability. We believe in creating a dynamic work environment that values diversity and inclusion and strives to recruit a diverse slate of candidates to help us achieve that goal.

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