Airport Manager

Lead, motivate, engage and inspire all staff to ensure the delivery of great customer experiences in line with airline procedure, policies, and brand values.

Job Responsibilities
Lead by example in order to ensure we deliver consistently great customer experiences at every touchpoint
Ensure available resources are used to the optimum level (monitor and control overtime payments)
Support and identify training needs and where required train, coach, and mentor the team
Create and maintain a progressive, open feedback culture by managing the performance of employees
Resolve all customer service challenges in a timely manner and assist in negotiations with new customers
Strict implementation of Passenger Service budget
Ensure compliance with all SOPs and policies in order to meet or exceed regulatory standards and deliver the desired customer service experience
Ensure all safety and security processes and procedures are complied with at all times
Manage and contribute towards change within the operational environment and maintain commercial awareness in identifying new business opportunities
Any other duties that may be required
Qualifications and Competencies
Passionate about customer service and must have relevant work experience
Leadership and people management skills
A proven ability to problem-solving and decision-making experience
Planning and organizing skills
Excellent communication skills (written and verbal) in country-specific language
Commitment to continuous improvement
Computer literate (Office Word, Excel, Powerpoint)
A good understanding of all regulatory and recommended procedures that relate to the airport environment