Business Development Administration Officer

The British Council builds connections, understanding and trust between people in the UK and other countries through arts and culture, education and the English language.

We work in two ways – directly with individuals to transform their lives, and with governments and partners to make a bigger difference for the longer term, creating benefit for millions of people all over the world. We help young people to gain the skills, confidence and connections they are looking for to realise their potential and to participate in strong and inclusive communities. We support them to learn English, to get a high-quality education and to gain internationally recognised qualifications. Our work in arts and culture stimulates creative expression and exchange and nurtures creative enterprise. We connect the best of the UK with the world and the best of the world with the UK.

These connections lead to an understanding of each other’s strengths and of the challenges and values that we share. This builds trust between people in the UK and other nations which endures even when official relations may be strained. We work on the ground in more than 100 countries. In 2019-20 we connected with 80 million people directly and with 791 million overall, including online and through our broadcasts and publications.

Pay band: 4

Location: Islamabad or Lahore

Department: Exams

Contract type: Indefinite Contract

Closing date: 11 November 2021, Thursday at 23:59 PST

Role Purpose

The purpose of this role is to provide administrative support to business development across various products and services, including managing records, generating reports, ensuring prompt response to queries by the on-ground sales team and managing administrative tasks to enable the team to meet business targets. The role is also required proactively resolve issues, add value and ensure delivery on expectations.

Challenges & Accountabilities

• Working as a part of the Exams Business Development team, the Business Development Admin Officer will primarily support the team in the day-to-day running of the department.
• Maintaining and updating the sales/ account targets vs actual by collaborating with the team nationally and reporting to the management.
• Monthly, Weekly and daily Sales reporting with maintenance of various databases and invoice processing of B2B network
• Contract management for all partners across Pakistan and ensuring capacity fill through close liaison with operations team.
• Assisting field team in recording account management activities and generating reports and insights through usage of CRM.
• Maintenance of client databases and of departmental budget sheets and reporting, as required

Main AccountabilitiesAdministrative Support

• Liaising with operations team for resolving operations related queries raised by partners
• Raising PR request for business related activities and following up with procurement team for PO issuance
• Maintaining inventory log of giveaways and marketing collaterals in house
• Despatch and record keeping of marketing collaterals e.g. calendars, information booklets etc. to partners on timely basis
• Keeping a record of incentives and giveaways given to channel partners
• Support the business development team for other administrative tasks related to channel management, events and projects

Data Management and Reporting

• Daily monitoring and record keeping of reports from the field sales teams
• Weekly and monthly reporting to the Business development manager on visits, partner feedback, market intelligence etc.
• Keeping an updated record of partnership agreements and tracking in-process agreement with team members/regions/SBUs
• Maintaining a record of purchase orders generated for various BD tasks for monthly budget reconciliation, open commitments and month end closing report with finance

Market & customer intelligence

• Pulls together and collates Customer and Market intelligence from the field teams and presents with the management periodically

Customer Services

• Work with business development team to increase customer facilitation by resolving first level queries on priority.
• Liaise with relevant internal teams efficiently for the resolution of incoming queries from team and customers to achieve customer satisfaction
• Cross functional liaison within the organization to ensure internal customer satisfaction

Account Relationship Support

• Maintains accurate and up-to-date partner records and data to support Relationship and Business Pursuit Managers for coordinated account management.
• Coordinates and organises contact with stakeholders to assist the relationship management and business pursuit teams for meetings, conference, sending targeted marketing or marketing materials etc

Analysis & Reporting

• Provides updates on B2B/Sales forecast, actively maintain pipeline in coordination with the field teams
• Contributes data and/or administrative support, as required, to enable the development and distribution of high quality, customer and market-focused marketing collateral

SafeguardingThe post holders must ensure that his/her behaviour is in line with safeguarding code of conduct.

Role Specific Skills

• Attention to detail
• Ability to interpret policies/procedures
• Data analysis and presentation
• Excellent written and verbal communication skills
• Ability to work under strict deadlines

Essential Core Skills For The Role

• Communicating and influencing (level 2)
• Plans Ahead (level 2)
• Finance and Resource Management (Level 2)
• Account and partnership management (level 2)
• (level 2) Works with stakeholders and partners
• Analysing data and problems (level 2). Uses data

Our Values and BehavioursBritish council values and behaviours are applicable across our organisation, in all roles and at all levels. They are important because they say what we stand for at the British Council and help us to deliver our strategy. We use them to guide our decision making, as well as guiding how we treat one another and the people we work with. These will be assessed in the selection process.

Our Values Are

Open and Committed; Expert and Inclusive; Optimistic and Bold.

The behaviours for each values pair can be found on our Intranet SharePoint site for internal staff and at our Careers portal for external applicants

A connected and trusted UK in a more connected and trusted world.

Equality Statement

The British Council is committed to a policy of equality and to valuing diversity and is keen to reflect the diversity of the societies in which we work at every level within the organisation. We welcome applications from all sections of the community. We aim to abide by and promote equality legislation by following both the letter and the spirit of it to avoid unjustified discrimination, recognising discrimination as a barrier to equality of opportunity, inclusion and human rights. All staff worldwide are required to ensure their behaviour is consistent with our policies.

The British Council has Disability Confident Employer Status. We offer a guaranteed interview scheme for disabled applicants who meet the essential criteria for the role. Applicants are encouraged to highlight any specific requirements or adjustments needed to enable participation in the recruitment process.

The British Council is committed to safeguarding children, young people and adults who we work with.

We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989.

Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed; these will include qualification checks, reference checks, identity & criminal record checks in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children.

If you have any problems with your application please email [email protected]

Please note: Applications to this role can only be considered when made through the Apply section of our careers website. Our ‘ASK HR’ email is only to be used in case of a technical issue encountered when applying through the careers website. Emails with supporting statements and CV/Resumes sent to this email address will not be reviewed and will be deleted.