Customer Service Representative

Important: We are hiring internees!

This is a three months internship program (Stipend: PKR 8,000/- Timings 10 AM – 6 PM). Here, we shall develop your customer service skills enabling you to get a permanent job here at our organization. 

Responsibilities

• Communicate with customers via phone, email, and chat
• Provide knowledgeable answers to questions about the services, pricing, and availability
• Work with internal departments to meet customer’s needs
• Data entry in various platforms
• Manage large amounts of incoming phone calls
• Generate sales leads
• Upselling to existing clients
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid, and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts, and file documents
• Follow communication procedures, guidelines, and policies
• Take the extra mile to engage customers

Qualifications

• Fresh BBA/B.com Graduate
• Strong phone contact handling skills and active listening
• Excellent phone etiquette and excellent verbal, written, and interpersonal skills
• Ability to multi-task, organize, and prioritize work