Specialist Digital Solutions

At Ericsson, you can be a game changer! Because working here isn’t just a deal. It’s a big deal. This means that you get to leverage our 140+ years of experience and the expertise of more than 95,000 diverse colleagues worldwide. As part of our team, you will help solve some of society´s most complicated challenges, enabling you to be ‘the person that did that.’ We’ve never had a greater opportunity to inspire change; setting the bar for technology to be inclusive and accessible; empowering an intelligent, sustainable, and connected world.

Our Exciting Opportunity

We are now looking for a Second Level Operations Specialist that will be responsible for the coordination, management, execution and reactive/proactive maintenance activities that require a higher level of support than offered by the 1st level Operations. This person shall ensure that the services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels.

You will

• Help with Assurance support activities
• Handle incident management
• Assist with Problem and Change-Management
• Perform system administration & Optimizations
• Work with IT operations

To be successful in the role you must have

• Education: Bachelor’s degree in (IT, Telecom, CS)
• Minimum 3 years of experience
• Good knowledge of Operations, Linux, SQL and API
• Proficiency level of English.

Additional Requirements:

• Knowledge of Managed Service telecom operations practice
• Alert & Monitoring, Scripting
• Knowledge-sharing and collaboration skills
• Knowledge of Mobile Application Design using Microservices
• Experience on DevOps
• Relational, NoSQL and In-Memory Databases
• Customer Facing IT Applications Architecture
• Good to have experience in API Gateway, RPA & Chatbot
• Delivering results & meeting customer expectations
• Basic level Load balancing, Infra and Network knowledge
• Analyzing & Troubleshooting, investigate complex issues and provide with root cause analysis
• Working with people, stakeholder management
• Crafting & innovating
• Applying expertise & technology

What´s in it for you?Here at Ericsson, our culture is built on over a century of courageous decisions. With us, you will no longer be dreaming of what the future holds – you will be redefining it. You won’t develop for the status quo, but will build what replaces it. Joining us is a way to move your career in any direction you want; with hundreds of career opportunities in locations all over the world, in a place where co-creation and collaboration are embedded into the walls. You will find yourself in a speak-up environment where empathy and humanness serve as cornerstones for how we work, and where work-life balance is a priority. Welcome to an inclusive, global company where your opportunity to make an impact is endless.

What happens once you apply?

To prepare yourself for next steps, please explore here: https://www.ericsson.com/en/careers/job-opportunities/hiring process

Ericsson provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetics.

Ericsson complies with applicable country, state and all local laws governing nondiscrimination in employment in every location across the world in which the company has facilities. In addition, Ericsson supports the UN Guiding Principles for Business and Human Rights and the United Nations Global Compact.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, training and development.

Ericsson expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetic information.

Primary country and city: Pakistan (PK) || || Islamabad || [[mfield2]]

Req ID: 610163