Service Operations Manager – Elevator Industry / Doha, Qatar – Itineris – Doha

Role Summary:
Service Operations Managers manage the teams responsible for the Service, Repairs & Modernizations. They coordinate all aspects of service operations for support teams to ensure their best performance providing an excellent service to satisfy customers expectations.
Location: Doha, Qatar
Supervising: 6 Teams of Technicians and 2 Engineers
Primary Duties & Responsibilities:

• Ensure all operations are carried out safely in an appropriate manner;
• Manage, coach and train the maintenance and repair supervisors;
• Meet with customers to ensure obligations and expectations are achieved;
• Direct the performance of field maintenance and contractual service operations;
• Improve efficiencies and maintain high quality services;
• Provide technical support;
• Manage labor and resources within budget;
• Adhere to all health and safety rules of the company.

Skills & Qualifications:

• Bachelor’s Degree in a related field;
• 8+ years of Service Operations Experience in the Elevator Industry is a must;
• Excellent Organization, Communication and Client Management skills;
• Strong Leadership skills, highly team-oriented;
• Self-motivated capable of managing many key projects simultaneously;
• High computer and technology skills, business acumen and a passion for customer service.
• Languages: English is a must; Arabic is highly preferred.

Job Type: Full-time