Escalation Hardware Support Specialist (m/f) – Italian speaker – Xerox – Iasi

Tasks

Reporting to the Office Escalated Support Team leader, the Escalated Support Specialist will provide support to Italian customers, field engineers and business partners engineers for escalated

issues. There is a strong focus on solving issues in a timely and efficient manner, resulting in first call resolution and a high level of customer satisfaction. Close liaison with the Next Level Technical Escalation team, engineering groups and in country technical support staff is the norm. The role calls for a highly motivated person with strong technical knowledge and

excellent customer skills.

Requirements

• At least 2 years of experience in Technical Support

Specialist roles:

• Fluency in English and Italian (C1/C2 level)
• Minimum of 1 year working in supporting electro-mechanical devices
• Skill and competency at providing professional technical telephone support.
• Experienced at troubleshooting known/unknown technical queries
• Strongly self-motivated to learn new skills to fulfill basic position requirements, to become expert in the position over an extended period of time, and to progress within the organisation.
• Able to be self-aware and conscientious of meeting all personal, team, & organisation metric targets.
• Excellent team player with a committed approach to teamwork and customer responsibilities.
• Able to maintain and project a helpful and courteous attitude in any circumstances.
• Highly resilient under pressure and adaptable to unforeseen work demands.

Benefits

• Salary above the market
• 25 days of paid annual leave
• Career Progression Opportunities Well-rounded Health and Life Insurance Packages