ICT DevOps Engineer – Ericsson – București

Our Exciting Opportunity:

As an ICT DevOps Engineer you will bring value to Ericsson end user and support staff experience, while using the tools in your scope!

From this role, you will ensure a stable environment and optimize the solutions/services to the agreed service levels in a cost efficient and timely manner!

We are now looking for an ICT DevOps Engineer who will be responsible for installing, configuring and handling solutions based on BMC’s Remedy Action Request System (ARS) applications; Service Desk, Asset Management, Change Management, Service Level Management and Service Request Management!

You will:

• Maintain the environment at an operative state;
• Contribute to continuous improvements in the organization;
• Provide the technical support handling of internal and external customers;
• Investigate complex issues and provide with root cause analysis;
• Document, plan and implement change request;
• Install and configure BMC Remedy products in test and production environments;
• Build and provide work instruction for first level support team;
• Administrate applications like BMC Remedy ITSM Suite, CMDB, BMC Remedy My IT, Case Management, Smart IT, Service Broker;
• Investigate and find solutions together with the 3rd party vendor teams;
• Maintain the Service Delivery level in the agreed SLAs;
• Customize and add new features for applications handled.

To be successful in the role you must have:

• Education: Bachelor’s degree;
• Minimum years of experience: 2;
• Good knowledge of Linux, SQL;
• Previous experience with ticketing tools (eg: Remedy, Service Now, Jira);
• Proficiency level of English.

Nice to have:

• Knowledge of BMC Remedy Application;
• Knowledge of ITIL methodologies;
• Knowledge of Agile methodologies;
• Basic networking knowledge.

Personal Skills:

• Ability to work in a team and independent
• Open to learn new technologies and tools;
• Innovative, passionate about discovering new trends in the ICT area and to share the knowledge in the team;
• Communicative person, fast learner, growth attitude.

Benefits:

• Contract type: full time;
• 25 vacation days/year;
• Medical & life insurance;
• Career plan mentoring;
• Referral bonuses for recommending your friends to work at Ericsson;
• Flexible benefits from your favorite brands available on flexible benefits portal;
• Gym subscription (available in flex benefits together with a series of other options);
• Internal learning platform to develop your knowledge, skills, and proficiencies & curated external content – articles, videos, courses, podcasts, and books from external libraries such as Skillsoft, Pluralsight, Big Think, EdX, TED Talks, Khan Academy, YouTube, and the open web itself (learning platform mobile-enabled);
• In case of travel, daily allowance, transport, and accommodation will be paid by the company.
• Part of an active community via Brand Ambassadors, CSR Activities, Sports Teams.

A whole new world of opportunities is waiting across our Romania – visit the link to learn more about Country Romania https://internal.ericsson.com/book/79061/country-romania

Please note that all applications have to go through ITM and applications outside ITM would not be considered.

Do you believe that an organization fostering an environment of cooperation and collaboration to execute with speed creates better business value? Do you value a culture of humanness, where fact based decisions are important and our people are encouraged to speak up? Do you believe that diverse, inclusive teams drive performance and innovation? At Ericsson, we do.

We provide equal employment opportunities without regard to race, color, gender, sexual orientation, transgender status, gender identity and/or expression, marital status, pregnancy, parental status, religion, political opinion, nationality, ethnic background, social origin, social status, indigenous status, disability, age, union membership or employee representation and any other characteristic protected by local law or Ericsson’s Code of Business Ethics.

Primary country and city: Romania (RO) || || Bucharest || [[mfield2]]

Req ID: 537022