Level 2 Tech Support for Techline (After Sales)
Location: Bucharest
Workplace: Bucharest
- You will provide Level 2 support for the repair of vehicles around the world;
- Troubleshoot automotive diagnostics problems;
- You will be in charge of business coordination between Level 1, 2 and 3;
- Escalate unresolved Level 2 incidents to Level 3;
- Monitor the processing of incident files including hard points and proposed solutions, escalated incidents, type and frequency, an alert indicator;
- Prepare incident capitalization file, incident summary documents.
- Completed studies in automotive engineering or similar;
- Expertise in customer technical support and after-sales assistance;
- Familiar with After-sales engineering, diagnosis, maintenance, repair, Spare parts, repair methods / labor time, vehicle engineering processes, engines, gearboxes and PWT;
- More than 5 years expertise in the fields of diagnostics (electronic systems) and automotive repair, as well as with the associated tools;
- Good knowledge of either English or French language;
- Proficient digital competences, able to understand and adapt quickly to new software.
The Bertrandt Group has been providing development solutions for the international automotive and aviation industries as well as the mechanical and plant engineering, energy, medical technology and electronics industries in Europe, China and the USA for more than 40 years. Our employees guarantee extensive know-how, sustainable project solutions and a high level of customer orientation.
- Flexible working hours
- Free beverages
- Training programs
- Sport activities
- Discounts
- Mobile work
- Employee events
Diana Hamuraru Tel.: 0786187039
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