Business Analyst

About NCR

NCR Corporation (NYSE: NCR) is a leading software- and services-led enterprise provider in the financial, retail and hospitality industries. NCR is headquartered in Atlanta, Georgia, with 36,000 employees globally. NCR is a trademark of NCR Corporation in the United States and other countries.

Responsibilities

Requirements Analysis

• Gather customer requirements, conducts analysis on high-level requirements.
• Provide retail industry knowledge to business and technical team members.
• Evaluate proposed change requests to existing solutions to identify potential adverse impact.
• Ascertain that newly implemented/ revised solutions and supporting process are meeting end-user requirements and business objectives.
• Conduct gap analysis against a new market opportunity.

Solution Design

• Acquire an in-depth product knowledge.
• Participate in solution design sessions; effort and planning estimation.
• Create high-level design documents, logical business rules, epic writing and low-level user stories.
• Conduct capability assessment and help set right expectation to stakeholders.

Deployment

• Understand and work on agile projects.
• Assist with documentation preparation and review for release distribution.
• Validate new functions developed against approved requirements.
• Utilise analytical skills, problem solving capabilities and in-depth solution knowledge to conduct configuration and readiness for deployment.

Defect Analysis

• Analyse defects and provide suitable solutions.
• Help develop testing requirements and plans to validate application changes and supporting business processes.

Stakeholder Management

• Work closely with clients, Chief Product Officer, other business analysts, developers and testers in analysis and validation of business requirements.
• Maintain client relationship to ensure customer satisfaction.
• Work with team members, in different time zones.

Requirements

• BS or MS degree in a technical discipline or equivalent experience in an IT-related field.
• Experience in conducting requirements analysis, technical investigation and troubleshooting.
• Experience with technical writing including solution design documents, business rules and user stories.
• Experience working with issue management tools like Jira, TFS or Salesforce.
• Ability to communicate effectively across various functional and multicultural groups in a complex, global environment.

• Ability to work effectively as part of team, while often working independently and with little direct supervision to accomplish goals.
• Ability to recognize high-level opportunities for improvement and change.
• Ability to assimilate and apply new job-related information in a timely manner.

Offers of employment are conditional upon passage of screening criteria applicable to the job.

EEO Statement
Integrated into our shared values is NCR’s commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment.

Statement to Third Party Agencies
To ALL recruitment agencies: NCR only accepts resumes from agencies on the NCR preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR employees, or any NCR facility. NCR is not responsible for any fees or charges associated with unsolicited resumes.