Operations Analyst (6 months Contract)

We are a leading independent global asset manager, dedicated to delivering the best outcomes for our clients through a highly diversified range of actively-managed products. We are truly global, supporting our individual and institutional investors across a range of products, encompassing equities, fixed income, multi-asset and alternatives. Our high-energy and collaborative culture at Janus Henderson helps our client achieve their goals and ensures that our people love the place they work.

The department

Janus Henderson operates an outsourced model in partnership with our Third-Party Administrators (TPA). The primary focus of the Operations team is the oversight and management of the TPAs as well as supporting internal clients (for example the Distribution and Investment teams). Operations also support numerous projects and operational changes to maintain best practice operational processes.

Overview of the role

This is a 6-month contract position. The primary purpose of this role is to support transfer agency operations. You will be responsible for attending to queries from distributors/clients, third part administrators and Asia Distribution teams. You will also responsible for providing excellent client service to both internal and external stakeholders.

Duties and responsibilities

You will:

• Attend to queries from distributors/clients, third party administrators and Asia Distribution teams and provide timely operational support for any operational issues
• Facilitate account openings for Asia distributors/clients
• Design and implement appropriate internal control procedures in daily procedures, and monitor the operational risks in a controllable and acceptable level
• Review dealing guides and operating memorandums with distributors, third party administrators and Asia Distribution teams
• Attend and participate in regular service reviews and meetings with third party administrators
• Prepare, compile and check data and information required by regulators
• Monitor and assist on initiative to increase the Straight-Through-Processing rates for Asia distributors/clients
• Build good working relationships with other departments including Product, Compliance and Distribution
• Carry out additional duties as assigned.

Supervisory responsibilities

Technical skills and qualifications

• Relevant financial services experience with transfer agency operations
• Strong interpersonal and customer service skills
• Good knowledge of the Luxembourg and Irish funds Regulatory Framework
• Intermediate to strong Microsoft excel skills
• Bachelor’s degree or equivalent.

Competencies required

In addition to putting clients first, acting like an owner, and succeeding as a team, the competencies for this role include:

• Committed team player with ability to work as part of a global team as well as autonomously
• Good communication skills, both verbal and written, and the ability to liaise with peers and other team members
• Good relationship building skills and strong management of stakeholders and their issues including timely escalation
• Ability to prioritize and manage multiple tasks simultaneously
• Strong analytical skills and attention to detail
• Strong process and organisational skills
• Effective problem solver and solution orientated
• Ability to work independently, under pressure and to tight deadlines
• Prepared to work hard and enjoy the challenges of a fast moving and changing environment

Ongoing competence in the role to be assessed, in line with applicable regulatory requirements, by:

• Annual performance appraisal
• Completion of all assigned compliance training

Compliance requirements

At a minimum the role will require you to:

• Place the interest of Janus Henderson’s Clients first, act in accordance with TCF (Treating Customers Fairly) principles
• Understand and follow laws and regulations applicable for your role, seeking the help of your supervising manager or Compliance if additional guidance is required
• Understand and abide by all Janus Henderson policies applicable to your role, and seek support/guidance of the policy owner guidance when required
• You are ultimately accountable for your actions and responsible for seeking further information on any or all of the above as necessary.

Janus Henderson (including its subsidiaries) will not maintain existing or sponsor new industry registrations or licenses where not supported by an employee’s job functions (as determined by Janus Henderson at its sole discretion).

All applicants must be willing to comply with the provisions of Janus Henderson Investment Advisory Code of Ethics related to personal securities activities and other disclosure and certification requirements, including past political contributions and political activities. Applicants’ past political contributions or activity may impact applicants’ eligibility for this position. Janus Henderson is an equal opportunity /Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. All applications are subject to background checks.