Customer Assistance Representative

Customer Assistance Representative-(210002SE)

Description

Customer Assistance Representative (Office Based)

Location : Sunderland (SR3), Derry (BT48) or Skipton (BD23)

At Computershare, in the Loan Services part of the company we have continued client demand and we are looking for enthusiastic people to join our Customer Assistance team on a permanent basis.

We love to give our colleagues the opportunity to develop skills and have a great career experience so we will make sure you have everything you need to do a great job!

As a Customer Assistance Representative, you’ll spend your time helping customers with their finances and giving them support to help get them back on track with their mortgage payments.

We will give you the tools to be able to do this effectively and support our customers. In return, we ask that you are adaptable, have a flexible approach and the drive to support customers in a fast moving and excitable environment.

We’re offering a generous package with excellent bonus earning potential and many other company benefits :

• £21,429 to £22,857 – that’s £10.30-£10.98 per hour based on a 40-hour contract. 35-hour contracts are available on pro-rata salary
• Bonus earning potential of up to £1,800 per annum which is measured by quality, productivity and making sustainable arrangements with customers
• Pension contributions
• 25 days holiday per annum with the option to buy more : plus a range of other flexible company benefits

Starting on 14th February 2022 , you will be welcomed into the business and join our virtual academy with our talented training team who will support you at the beginning of your journey.

Once you’re up and running we will introduce you to your shift patterns which we will share with you a few weeks in advance.

You will be helping our customers between 8am and 8 : 30pm Monday to Friday, 9am-1pm Saturdays and be flexible at month end to work until 4pm Saturday and cover some Sundays and bank holidays if they fall on a month end.

Please ensure you have a strong WIFI connection and suitable workspace, to work remotely. The role is not available outside the UK.

Location : Sunderland (SR3), Derry (BT48) or Skipton (BD23)

You’ll live in Sunderland, Derry or close to our Yorkshire office within 1-hour commutable distance of your local office.

You will be able to travel to your closest office on an ad-hoc basis if required for training, but the majority of time, due to the pandemic you will be working remotely until it is safe to move back into the office environment.

A role you will love

The Customer Assistance Representative role will see you supporting mortgage customers who are in arrears and managing them through the process, exploring all viable options and providing solutions to support customers through their journey.

You will have meaningful conversations with arrears customers and 3rd parties, providing an effective and efficient service.

Some of your key responsibilities will include :

• Understand the needs of the customers that you are talking to and provide the appropriate long-term solution that will help them on the road to financial recovery.
• Establish and maintain inbound and outbound contact with customers and implement appropriate forbearance solutions
• Identify customers who would benefit from receiving debt advice.
• Liaise with third parties and internal stakeholders to agree the most effective course of action to help customers
• Support peers and team initiatives to make improvements and better ways of working we love to hear new ideas!
• What will you bring to the role?
• A keen eye for detail and care in delivering quality
• A desire to support customers and your peers
• Ability to follow processes but question if you think something isn’t quite right
• Ability to drive your own performance and manage your work

Experience in a financial role is desirable but don’t worry if you don’t already have this experience. We will make sure you have the tools and training you need to do a great job!

A company to be proud of

Computershare (ASX : CPU) is a world leader in financial administration with over 12,000 employees across 21 different countries delivering expertise to over 25,000 clients.

At Computershare, it’s more than just a job, our open and inclusive culture means that we will help you to grow, to move forward and make the most of the world of opportunities we have available.

With infinite possibilities, we could take you anywhere. #worldofpotential

Rewards designed for you

Employee Share Plan. Set aside salary to purchase shares in our company and you’ll increase your investment when you receive a generous company contribution towards additional shares.

Health and Wellbeing. Our health and wellbeing rewards can be tailored to support you and your family.

Save for Your Future. We will support you along your retirement savings journey.

Paid time away from work. Our employees enjoy a competitive paid time off package, including a day each year to volunteer time for a good cause that is important to you.

Employee Discounts. We’ve partnered with other organisations to offer you extra savings. Enjoy discounts with banks, car manufacturers, on flights, accommodation, and days out as well as with many big brand shops.

Extra Rewards. From tuition reimbursement to cash bonus recruitment referral programs, our comprehensive benefits package offers a multitude of options.

Compensation. £21,429 to £22,857 for 40-hour contract or £18,750 to £20,000 for 35-hour contract