At Direct Line Group we support thousands of customers with their insurance needs each and every day. Whether it’s through simple amends to their policy, talking through their options or just helping to put things right. Our Customer Advisor roles are at the heart of what we do!
Our salary package starts from £21,255 pro-rata (includes 9% pension contribution), plus an opportunity to earn an additional bonus up to £4,200 per year pro-rata.
What you’ll be doing:
You may already know about our brands and some of the Insurance products we offer, but in our Glasgow team they focus and support customers with roadside recovery or with a claim when something may have gone wrong!
You’re going to be taking calls, helping with queries, keeping them safe on the roadside or supporting them through a claim which is upsetting for many. You’ll need to be a great listener; be able to adapt your approach and most importantly just be there to support our customers when they need us most.
Some days can be a little bit busy, but the team are absolutely outstanding, and we’re proud of our DLG team culture.
What we’re looking for:
No matter what stage of your career you are at we offer full training and support in these roles, so you really don’t need experience. But if you do have experience there is plenty of opportunity for future development and learning.
Our Roadside Rescue shifts can often be between 7am and 10pm Monday to Sunday. We pay additional shift allowances for consultants that are required to work unsociable hours so that we are here when our customers need us. In these roles you’ll work shifts across these days which we’ll share more about during your application. However, with our mixed model way of working you’ll have great work life balance.
How much you’ll be in the office depends on your role and our customer facing teams will have scheduled office time, as well as days where you can ditch the commute and work from home. All you’ll need when working from home is an internet connection and a quiet space to work. We’ll provide you with everything else, from a tailored training academy to a technology bundle to suit your needs. Some basic IT skills will be really helpful.
Ways of working
Here at Direct Line Group, we recognise the importance of flexibility, not only in our personal lives but also in the way we work. Our mixed model way of working offers a ‘best of both worlds’ approach combining the best parts of home and office-working, offering flexibility for everyone.
Apply for Customer Service part-time – Direct Line Group.
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