Customer Service Representative – Manufacturing Support – Schlumberger

Stonehouse – United Kingdom

Customer Service Representative – Manufacturing Support

Technology | Manufacturing

Mission

The Customer Service Representative is responsible for processing customer orders, handling order entry and shipment scheduling. The Customer Service Specialist performs necessary functions to meet customer requirements on a timely basis and maintaining updated information for customers.

Responsibilities

• These responsibilities are activities that correspond to the metro stops and key processes.
• Invoice Intercompany Customer
• Process Intercompany Credit / Debit

Additional Responsibilities

• Coordinate orders and shipments between Manufacturing and customers.
• Interface with departments handling activities such as credit and collections, sales, shipping and purchasing to ensure effective and timely service to customer.
• Track and report to customer and sales staff delivery date, anticipated delays, conflicting terms and conditions of customer purchase orders.
• Perform administrative functions supporting customer service functions and sales order entries.
• Provide monthly status of open orders and follow up with customers and Production.
• Maintain record of asset delivery progress and invoicing.
• Interact with Production, Buyer and Planner for follow-up of customer orders.
• Resolve licensing issues received from customers and record in support database.
• Maintain and improve the integrity of the data in the MFGPRO/SAP database.
• Use the guiding principles and tools of the Manufacturing System to drive continuous improvement, wherever applicable.

Experience & Exposures:

· Technology or Manufacturing Centre

· Demand Planning

· Production Workflow

· Manufacturing Resource Planning System-SAP

Schlumberger is an equal employment opportunity employer. Qualified applicants are considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or other characteristics protected by law.