Customer Support Advisor – Reach

It is a really exciting time to join the Reach family. Due to our sustained growth and our ambitious future growth plans, we are now looking for an experienced Customer Support Advisor to join us as part of our team.

In this home based role, you will provide administration support to the local field sales, events and Telesales representatives, managing our advert booking and fulfilment processes.

Key Responsibilities

What will the role involve?

• Providing administration support for all Commercial Teams
• Managing and processing bookings for multimedia campaigns
• Communicating with your assigned sales person to ensure all bookings are logged onto the system for upcoming weeks or months
• Liaising with clients to take payments and to ensure their adverts are designed to expectations
• Monitoring inboxes to ensure requests are actioned within SLA timescales
• Using industry standard systems to ensure bookings are processed and any queries are followed up in a timely manner
• Attending sales meetings, training or product roll outs as and when required

The Ideal Candidate

Who are we looking for?

We are looking for a great Customer Support Advisor with previous experience in a sales support role.

Having knowledge of in house sales systems such as Salesforce would be an advantage. You will need to communicate effectively at all levels, manage your workflow and work independently.

An understanding of digital workflow from booking through to fulfilment is desirable but not essential.

Package Description

• Help saving for your retirement – join our pension scheme and we’ll match contributions up to 6%
• 
  25 days’ holiday per year when you join. After three, five and ten years’ service with Reach, you’ll accrue one additional day of annual leave. We also have a Holiday Purchase Scheme
• 
  Giving back day – an additional day’s leave each year to support a cause close to your heart
• 
  Enhanced family leave – including maternity, paternity and adoption – and you’ll be eligible after just six months’ employment
• 
  Private Healthcare Cash Plan – free health cash plan so you can claim back cash for a range of medical expenses
• As one of the UK’s top 50 Inclusive Employers everyone’s invited to join our events, programmes and networks to celebrate diversity and build an environment where all our people can thrive
• 
  Wellbeing support – including a 24/7 assistance programme for you and your nearest and dearest, a free subscription to mindfulness app Headspace and access to free mental health coaching through Sanctus
• 
  Awesome career opportunities – you’ll have support from your line manager and a range of learning & development programmes
• We are a FTSE 250 Company, and also a member of the 30% Club, a global campaign aimed at increasing gender diversity at board and senior management levels.

Reach plc believes diversity brings benefits for our customers, our business and our people. This is why we are committed to being an inclusive employer and encourage applications from all suitable applicants irrespective of background, circumstances, age, disability, gender identity, ethnicity, religion or belief and sexual orientation.