Customer Support Advisor – Service ExcellenceCompetitive salary: £18,500 rising to £21,500 after 6 months + bonusContract: Permanent, full time 37.5hrs per weekLocation: Remote Working
Early applications encouraged with a starting date on 24th January 2022.
Who we are
We are Domestic & General. We’re a proud partner to leading manufacturer and retail brands worldwide, taking the worry out of appliance breakdowns for almost 9 million customers in the UK. Right now, we’re recruiting Customer Service Advisors in a role that offers great work life balance plus a flexible and engaging onboarding experience.
The role you’ll do
As a Customer Support Advisor in our busy inbound Service Excellence department, you’ll see that customers get a great experience, with problems resolved first time. Using your expert service skills to give added peace of mind, you will deliver and excellent experience during conversations, that truly ensure our customers worlds are kept running.
Day-to-day, you’ll:
Use your expert knowledge and brilliant communication skills to resolve a range of customer issues and queries.
Aim to deal with customers’ queries or issues there and then.
Build rapport with customers, get to know their individual needs and put their interests first.
What else to expect:
In a 3-week training programme you’ll learn our systems, meet your new colleagues, perfect your service technique and learn what makes a great customer experience.
You’ll work on a shift pattern from Monday to Sunday, 8am to 8pm.
Remote home working.
We’ll provide all the equipment you need, but you must have broadband access.
The experience and skills you need
A solid background in targeted customer service
A driven mindset and a love for hitting targets
Proven experience of working autonomously or in a home-based position
Great communication skills – you’re at ease building rapport, listening to customers and demonstrating empathy when needed
A team player committed to creating an excellent customer experience
Unflappable and resilient attitude to juggle tasks and bounce back quickly
How you’ll be rewarded
Bonus earning potential of £2,700 per year by delivering excellent customer service
33 days’ annual leave (including bank holidays), with the option to buy 5 additional days each year
Save money at hundreds of retailers with our employee discounts
Discounted gym membership, online workout sessions, culinary classes and other fun activities
Regular incentives, with amazing prizes up for grabs
Investment in your career development through ongoing coaching and clearly defined opportunities to work towards
Domestic & General is an equal opportunities employer, which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please note that we have a thorough referencing process, which includes credit and criminal record checks.
Domestic & General work in trusted partnership and are supported by Brook Street (UK) Limited with the recruitment process for our contact centre agents. Information collected from you in relation to your application will be accessed by Brook Street under a strict duty of confidentiality and Brook Street will be in direct contact with you in relation to any application made.
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