Title ExportClerk Nightshift
Department Operations
Location LHR
Conditions 4on 4of, Nightshift 7pm – 7am
Due to an internal move, B&H Worldwide arelooking for an Export Clerk to join our nightshift team. The successfulcandidate will work within the Night Operations team, completing shipments fromstart to finish always ensuring excellent customer service.
Main Role Accountabilities
Compliance
- Ensure Export and Import processes are completed incompliance with AEO regulations and procedures including:
o Customs simplifications/security and safety.
o B&H Worldwide company ISO 2015 QMS requirements(swift and accurate completion of shipments working within the parameters ofthe AEO operating procedures and UK customs law.)
Operations
- Arrange shipments as per customer instructionsfollowing customer SOP and liaise with Overseas offices and relevant otherB&H departments to meet required deadline and KPI set by customer.
- Respond to Customer requests within a timely fashion.
- Ensure all shipments are placed within the Companysystem.
- Ensure Customs entries are completed correctly as perinstructions received from customer in writing.
- Arrange OBC shipments as and when required.
Customer Focus
- Maintain and develop customer relationships alongsidecustomer solutions and any other relevant departments.
- Attend customer reviews with CS team.
- Understand individual customer needs and requirements.
Quotations
- Ensure quotations are responded to in a timely fashiondependent on customer requirements (KPI is 30 minutes).
- Complete all quotations through CargoWise follow upand when customer gives the green light converted into a live job.
- Understands customer requirements for completingquotations and ensure team is working to these standards.
Personal Attributes
The successful candidate will be customer focusedwith great attention to detail. Flexibility is key to meet the needs of thebusiness.
Key Skills and Attributes
- Work pro-actively using own initiative.
- Proven communication skills both written and verbal.
- Previous experience dealing with varied customer baseand building strong relationships.
- Ability to consider several possible options anddecide on most appropriate method.
- Possess appropriate IT skills.
- Excellent process and planning skills.
- Strong commercial awareness, understands impact ofactions.
Qualifications and Experience
- Previous Industry experience.
- Solid background in UK Customs law and procedures.
- Sound knowledge of Word, PP, Excel. Projectmanagement software an advantage.
- Dangerous Goods Compliant and CargoWise an advantage.
About Us
The Global Institute of Logistics has named B&HWorldwide as the worlds Best in Class Global Aerospace LogisticsCompany. As the benchmark independent freight forwarder in the globalaerospace logistics space, our vision is to be the most respected, valued,passionate and entrusted leader in global aerospace logistics. We aim toprovide our employees with a rewarding, safe and empowered environment thatfosters high standards. Working at B&H Worldwide you will havethe opportunity to grow your career supported by an award-winningteam and industry leading systems and processes. At B&H we are fullycommitted to rewarding dedication and success and supporting staff to achievetheir full potential.
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