Sales & Retention Advisor

What is the Role?

At SSE Airtricity our customers and our employees are our priority and we’re currently recruiting for enthusiastic Sales and Retention Advisors to join our growing Home Energy Sales team.

Our contact centre is open from 08 : 00 – 20 : 00, Monday to Friday, so there’s no weekend work at all!

Our blended model of working at home and in the office, provides our colleagues with the flexibility and support they require to succeed in this role.

You’ll be in a vibrant working atmosphere and our modern offices are in a city centre location close to shops, restaurants, and a public transport hub.

As part of our Sales and Retentions team, you’ll work on a range of different campaigns to help domestic customers sign up and stay with SSE Airtricity.

In this role you will :

• Answer inbound calls and make proactive outbound calls to domestic customers
• Help customers through the sales process; close sales and retain existing customers
• Meet your KPI targets which include Sales, Retentions and other operational targets such as system input and reporting
• Support SSE Airtricity’s ambition to provide customers with a warm, friendly and supportive experience that meets all regulatory guidelines and internal compliance procedures
• Understand our competitors pricing and activity, share market and competitor learnings with your team so that we are constantly learning and improving the experience for our customers

What do I need?

To be considered for this role, we’re looking for you to have :

• A highly committed, driven and assertive nature – keen to learn and work in a competitive, supportive and fun environment
• The ability to work independently, with initiative, delivering against assigned targets
• Strong interpersonal and communication skills – enjoy working in a great team and helping customers understand the benefits of SSE Airtricity
• The ability to work on computer systems in a process-driven environment

About our Business

is Ireland’s second largest and fastest growing energy provider, supplying around 800,000 domestic and commercial gas, electricity and home energy services customers in the Republic and Northern Ireland.

At SSE Airtricity we believe in making energy better. Around 40% of the electricity SSE Airtricity supplies to its customers on an island basis is generated from renewable sources – the greenest energy supply of any provider on the island and over three times the average on an all-island basis.