2-1-1 Data Entry Specialist – Mile High United Way

Job details

Salary
$19.59 an hour

Job Type
Full-time

Full Job Description

Position Title: Resource Specialist, 2-1-1 (aka Data Entry Specialist)
Status: Hourly position, regularly scheduled to work 40 hours week, Monday-Friday, 8am to 5pm.

Salary: $19.59/hr ($40,747.20 annualized)

Benefits: Our benefits package includes 100% employer-paid premiums on employee only health, dental, and vision plans; 3-6% employer contributions to 401(k); FSAs, employer-paid life/AD&D/LTD insurance; generous PTO, EIB, and holiday benefits; EAP; tuition reimbursement program; professional and growth and development opportunities; inclusive bereavement leave; and free underground parking for eligible employees

Location: Currently working a minimum 3 days/week in Denver office, 2 days/week remote.

COVID-19 Vaccination: In order to protect the health and safety of our staff and the communities we serve, Mile High United Way requires employees, including some designated remote workers, to provide proof of their COVID-19 vaccination, or submit to weekly testing, or receive a medical or religious exemption.

How You’ll Help

The primary functions of a Resource Specialist are to influence and administer the processes for strengthening and maintaining the 2-1-1 database, by working closely with the works agency partners to add and maintain programs via targeted outreach and vetting of existing records. The Resource Specialist will work with the 2-1-1 Team to identify gaps and needs in available resources and will independently coordinate targeted external outreach. These efforts will increase caller satisfaction due to the increase in resources and accurate data available to Community Resource Navigators.

Essential Responsibilities

• Updates and maintains the quality and accuracy of the 2-1-1 database as defined by department standards
• Assess gaps/needs of the database and assess programs that need/should be in the database
• Gathers information needed to produce concise, grammatically accurate, and informative written content through outbound calls, agency visits, email inquiries, etc.
• Is the point of contact for agencies that want to be included in the 2-1-1 database, to include mailing/e-mailing/faxing the appropriate inclusion forms as well as the appropriate follow-up agency documentation
• Monitors and responds to inquiries left on the 2-1-1 Voice and e-mail Mailboxes
• Coordinate and deliver technical assistance and training for Community Resource Navigators and External Agency Partners on database updates and verification process
• Update referral directories, specialized resource guides, and other materials and assist in their promotion, distribution and communicating those updates to staff and external partners.
• Provide customer support to both internal departments and external organizations that may include the development of specialized resource lists, taxonomy guidelines, etc.
• Generate accurate monthly analytical reports
• Attend monthly external meetings, as assigned, to keep an updated record of changes
• Act as an organization liaison at community fairs, meetings, and presentations within and outside of normal business hours

Additional Responsibilities:

• Work within deadlines to complete assigned projects and new initiatives in a quality and timely manner
• Required to assist in disaster/crisis response activities within and outside of normal business hours
• Must achieve AIRS Certified Resource Specialist Certification within 6 months of eligibility
• Must be able to telecommute as assigned
• Assist clients by phone, text, chat, email and face to face who need assistance navigating community resources as needed and directed by Supervisor

What You’ll Need

• Bachelor’s degree preferred, High School Diploma or GED required
• 2 years of relevant experience preferred working in a Contact Center or Human Services related field providing Customer Service.
• Demonstrated experience in establishing and maintaining effective working relationships with clients, staff and community leaders
• Demonstrated experience completing assignments and projects on time
• Ability to work in a fast-paced environment and shift gears quickly to accommodate change.
• Exceptional written communication skills; ability to write clear, structured, articulate, and persuasive pieces in a variety of lengths and formats
• High-level command of grammar and spelling
• Strong editing skills
• Attention to detail; ability to check each item or task carefully
• Ability to work independently with little supervision effectively using resources
• Demonstrated experience writing concise, logical, grammatically correct descriptions suitable for publication
• Demonstrated experience utilizing a data management system
• Ability to sit and operate a computer for long periods of time
• Demonstrated Experience working with Microsoft Office and Excel

Working Environment: Office hours are 8 a.m. to 5 p.m. Monday through Friday. Shift hours may vary by day of the week. The Resource Specialists are required to assist in crisis response activities, which may include working on weeknights and/or weekends per assigned shifts. Resource Specialist are also asked to act as an organization liaison at community fairs, meetings, and presentations within and outside of normal business hours

Physical Activities: Ability to operate a computer for extended periods.

Ready to apply? If you are on Mile High United Way’s website, you can apply by completing the information in the “Apply Now” box. If you’re on a job board, you can apply through the job board or by visiting the Careers page of our website.

Due to the high volume of people who apply, we are not able to respond to specific inquiries regarding your application status.

This posting is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position.

Mile High United Way is an Equal Opportunity/Affirmative Action Employer. As an Equal Opportunity Employer, we do not discriminate on the basis of age, race, sex, sexual orientation, gender identity, gender expression, color, religion, national origin, disability, genetic information, or any other status protected by federal, state or local law.

We will endeavor to make reasonable accommodations for otherwise qualified applicants who have disabilities which hinder their ability to complete the application process. Please contact us at 303-433-8383 to request accommodation in the application process.

We use e-Verify to verify the identity and employment eligibility of all persons hired to work.