Customer Experience Specialist, Transportation Engagement – RunBuggy OMI Inc.

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RunBuggy is a technology platform that connects car shippers and haulers RunBuggy allows shippers to seamlessly connect with their existing management systems

Description:

RunBuggy is a technology platform that connects car shippers and haulers. RunBuggy allows shippers to seamlessly connect with their existing management systems to integrate car transportation services, reducing cost, and improving time to deliver. For transporters, RunBuggy offers an alternative to expensive load boards and custom software solutions to better find and manage transportation loads. Since 2019, RunBuggy has grown to over 125 employees, has helped shippers move hundreds of thousands of cars, and has attracted tens of thousands of transporters across the U.S.

We are currently seeking a highly motivated and experienced Customer Experience Specialist to support our transporter customers. In this role, you will be responsible for sourcing transporters and providing top-notch service to these transporter customers. Our ideal candidate will have 3+ years of transporter sourcing and support experience with a strong focus on providing an outstanding customer experience.

If this sounds just like you, then please read on! If you feel this is not in your wheelhouse, that is okay too! We are actively hiring outstanding professionals, so we encourage you to apply to one of our many other opportunities.

What You Will Be Doing:

• Handle a high volume of inbound and outbound phone calls to source new transporters and support existing transporters.
• Maintain updated knowledge of all company products and services to provide adequate education to customers.
• Field incoming phone calls and respond to phone messages from existing customers.
• Respond to new customer questions related to setting up an account.
• Assist customer users with uploading documents for account verification.
• Document important customer information and conversations for future reference.
• Collect and record customer feedback and information and share with appropriate departments and team members.
• Generate interest in new products or services and connect customers with salespeople when required.
• Foster and maintain relationships with customers to improve our retention rate.
• Attend all required customer service-related internal meetings.
• Additional duties as assigned.

Requirements:

What You Bring to the Team by Way of Skills and Experience:

• Proficiency with using Microsoft Outlook, Word, and Excel, and experience searching and using the internet.
• High School diploma or equivalent.
• 2+ years of experience as a customer service representative supporting vehicle transportation customers required.
• Automotive, logistics, or transportation experience required.
• Understanding of performance-based metrics.
• Ability to handle a variety of duties in a fast-paced environment.
• Positive, service-oriented attitude.
• Excellent organizational skills, along with professionalism and diplomacy with internal and external customers/vendors.
• Ability to recognize, strategize, and solve problems.

What is in it for You and Why you Should Apply:

• Highly competitive medical, dental, vision, and life insurance, Short-Term Disability insurance, Long-Term Disability insurance, 401k, Wellness program with incentives, and Employee Rewards program.
• Competitive pay based on education and experience.
• Community involvement.
• Generous company-paid holidays, vacation, and sick time.
• Remote work environment.
• A supportive and positive space for you to grow and expand your career.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

RunBuggy is an equal-opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination, harassment, and retaliation on the basis of race, color, religion, sex (including gender identity and sexual orientation), pregnancy, parental status, national origin, age, disability, genetic information, or any other status protected under federal, state, or local law.

Information :

• Company : RunBuggy OMI Inc.
• Position : Customer Experience Specialist, Transportation Engagement
• Location : Remote in Arizona
• Country : US

How to Submit an Application:

After reading and knowing the criteria and minimum requirements for qualifications that have been explained from the Customer Experience Specialist, Transportation Engagement job info – RunBuggy OMI Inc. Remote in Arizona above, thus jobseekers who feel they have not met the requirements including education, age, etc. and really feel interested in the latest job vacancies Customer Experience Specialist, Transportation Engagement job info – RunBuggy OMI Inc. Remote in Arizona in 24-04-2024 above, should as soon as possible complete and compile a job application file such as a job application letter, CV or curriculum vitae, FC diploma and transcripts and other supplements as described above, in order to register and take part in the admission selection for new employees in the company referred to, sent via the Next Page link below.