Customer Service Representative – Promotional solutions inc

Job details

Job Type
Full-time

Full Job Description

We are currently looking for a customer support team head due to recent growth.

This position will begin as an entry-level position, with training provided to prepare for the leadership role.

Responsibilities:

• Receives and Processes customer purchase orders
• Enters orders received via telephone or on a provided tablet
• Enters electronic, paper and manual orders online
• Verifies & Confirms customer orders and delivery expectations.
• Quotes prices according to uniform pricing strategy and current market pricing.
• Tracks order exceptions and maintains as needed.
• Sales with Preferred Customers
• Direct Customer Service with new and current customers

Teamwork: collaborates with team members

• Seeks good communication and cooperation within organization
• Coordinates all routine aspects of customer orders, requests, and inquiries
• Identifies and uses internal resources as needed to complete tasks
• Supports team goals
• Is receptive/flexible/adaptable to change
• Understands, generally, about competitors and their services

FULL TRAINING IS PROVIDED FOR THE RIGHT CANDIDATE-NO EXPERIENCE NECESSARY

Qualifications

• Previous experience in sales, customer service, or related field is a plus
• Student Mentality – willingness to take direction and learn
• Strong leadership qualities
• Ability to build rapport with clients
• Ability to thrive in a team environment
• Ability to hit personal and team goals
• Work in a fast paced environment
• Proactive thinker and solution oriented