Customer Support – Pulley

Job details

Salary
$35,000 – $45,000 a year

Job Type
Full-time

Number of hires for this role
3

Full Job Description

Pulley’s mission is to make it easier for anyone to start a company. We strongly believe that more startups should be created, and that founder-led companies are more successful in the long term. With Pulley’s cap table management tools, companies can better understand and optimize their equity. Starting a company is hard enough. Managing a cap table shouldn’t be. If you would like to join our mission of helping more founders start companies, let’s talk!

Pulley is looking to expand our customer service team. In the last year we’ve grown our customer base to over 1000 companies. As a result we are fielding more customer questions, feedback, and tickets coming in than ever before. You will provide support to the growing number of startups on Pulley’s platform.

Key Responsibilities

• Onboard companies to Pulley’s cap table platform
• Become a cap table and equity expert – you’ll be a go to resource for customer support
• Answer support requests
• Think like a customer – work directly with our engineering teams to constantly build new features and deliver an amazing new customer experience

Experience & Fit

We value doers who will roll up their sleeves to get work done.

• Strong written communication skills
• A strong work ethic and willingness to do whatever it takes to deliver results
• A high tolerance for ambiguity and flexibility with changing job duties and responsibilities
• Ability to switch context and still deliver on core initiatives
• An engineering or quantitative background
• Interest in actively working with product and engineering teams
• Passion for working with founders

If you don’t necessarily meet all of the requirements listed here, we still encourage you to apply. We hire opportunistically to bring on board great people.

Job Type: Full-time

Pay: $35,000.00 – $45,000.00 per year

Benefits:

• Health insurance
• Work from home

Schedule:

• Monday to Friday

Application Question(s):

• Please complete this task – https://www.notion.so/Paralegal-Recruiting-Prompt-6d1b9ec4c2fd4713ac78f20bdbc7241b – and include a link to your company as the answer to this question.

Work Location:

• Fully Remote

Work Location: Remote