Employee Services Coordinator – null

The Employee Services Coordinator represents Interstaff in person to our nurses, meeting them in person when they arrive in the US. As the first point of contact in America, the ES Coordinator is responsible for providing leadership to the nurse and their family as they settle into a new place, adjust to a new culture, and build confidence in their new environment. This includes serving as their main point of contact and managing travel and relocation logistics before their relocation to the US, joining them in person in their new hometown to help them get settled the first few days, and remotely assisting with questions after leaving. The ESCs then continue to support the nurse in a customer-service capacity throughout the nurse’s tenure with Interstaff. ***This role travels domestically by air Monday-Thursday, typically every other week. There may be potential for back to back trips as well. When not traveling, ESCs work from home. This role requires flexibility for the candidate to travel for a week at a time.

Core Responsibilities:

• Serve as the relocation logistics coordinator and the main point of contact for multiple international nurses while planning their relocation process to the US and all related logistics
• Onboard and orient nurses as Interstaff employees, and work with the compliance and licensing teams to ensure requirements are met with contracted facilities
• Provide stellar service and support throughout the relocation process from planning, through the relocation week in person with them, until they start their first day of work
• Build and grow nurse satisfaction and engagement through the development of relationships and Employee Services’ initiatives, including fostering community across the nurse population through nurse gatherings and supporting nurses through the transition after relocation week until work begins
• Contribute to the support and service of our nurses through a variety of channels (help desk, calls, emails, texts, and site visits)
• Advocate for nurses across multiple locations and encourage personal and professional success

Ideal Candidate:

• Flexibility to travel for a week at a time, usually every other week but potentially back to back weeks
• Ability to multi-task and self-motivate to prioritize tasks while working from home
• Strong written and verbal communication skills; must feel comfortable communicating to individuals across different platforms and from different cultures and backgrounds
• Proven ability and desire to serve with empathy, diligence, boundaries, and persistence
• Mindset that enjoys solving problems in unfamiliar environments
• Organized and practiced ability to take ownership of responsibilities, be accountable to a team, and initiate ideas and action, all while working remotely
• Unafraid to ask questions and seek guidance
• Overall, someone who builds disciplines and habits to prepare for the predictable aspects of a job, while also being flexible and responsive to unpredictable challenges and adventures

Job Type: Full-time

Pay: $42,000.00 – $45,000.00 per year

Benefits:

• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Application Question(s):

• Have you reviewed the salary and are comfortable with this range?
• Do you have the flexibility to travel as often as this role requires?

Experience:

• Customer service: 1 year (Required)
• Project Management/logistics coordinator: 1 year (Required)

Work Location: Remote