Our team is composed of smart, self-motivated individuals who thrive in a cohesive and results-oriented environment and enjoy the challenge of real responsibility. As a Managed IT Services Consultant, you will work directly with our highly trained consultants and have access to a large cross-section of client environments that develop your IT career.
Many of the job responsibilities required of a Managed IT Services Consultant are directly related to providing superior support for client technology environments. Examples of assignments include:
- Capturing client requirements
- Infrastructure operations and management
- Adopting and learning new technologies
- Performing Enterprise Administration and Engineering tasks
- Troubleshooting business application issues
Basic Qualifications:
- Degree or Certification in IT related field
- 5+ years of experience in telecommunications
- Will be the subject matter expert in unified communication technology as a tier 3 service engineer
- Make sure support of UC systems meets SLAs for the business. Participate in high priority incident and escalation calls
- Perform on-call duty for non-business hours support when required occasionally
- Provide break/fix support for UC platforms. Mitel Connect, Mitel 3300, Cisco Call Manager, and a variety of cloud solutions including RingCentral, 8×8 and Microsoft Teams
- Build and document KB articles for internal use
- Understand client needs and communicate efficiently with not only clients but vendor partners as well
- You will work independently as well as with a team of tier 3 engineers
- Participate in weekly team meetings
- Help train and mentor resources
- Experience in large, complex environments with multiple locations
- Familiar with standard IT practices and policies
- Familiar with IT service management tools and processes (helpdesk, ticketing, etc.)
- Eagerness to contribute
Preferred Qualifications:
- MSP Experience is a plus
- Expertise in the Cisco Call Manager platform
- Excellent written and verbal communication, problem solving and analytical skills
- Strong judgment, issues management, and problem analysis techniques
- Strong presentation, facilitation, time management, and prioritization skills
- Proven ability to work both independently and as a part of a team
- Demonstrated ability to balance priorities
You want your next step to be the right one. You’ve worked hard to get where you are today. And now you’re ready to use your unique skills, talents and personality to achieve great things. RSM is a place where you are valued as an individual, mentored as a future leader, and recognized for your accomplishments and potential. Working directly with clients, key decision makers and business owners across various industries and geographies, you’ll move quickly along the learning curve and our clients will benefit from your fresh perspective.
Experience RSM US. Experience the power of being understood.
RSM is an equal opportunity/affirmative action employer. Minorities/Females/Disabled/Veterans.
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Job vacancy MTS MITS Adv Support Sr Assoc – RSM US LLP and MTS MITS Adv Support Sr Assoc – RSM US LLP Salary.
