Office Assistant Positions (FSD210920) – Ideal Software Systems, Inc.

Job details

Job Type
Full-time
Part-time

Full Job Description

Ideal Software Systems, an innovator in business management systems for over 30 years, is looking for TWO motivated office persons to join its growing team. These individuals are crucial in maintaining strong relationships with our current customers by ensuring any issues they are experiencing with Ideal software are being resolved along with providing updates and feedback to customers during the resolution process. The perfect candidates will play an integral role for the company’s Financial Services Division to expedite various internal processes and projects as well as general reception and administrative duties. For the right candidate, these positions can grow into additional advances for applicants with strong computer knowledge and/or technical computer skills.

Position 1: Software Client Advocate (Full Time)

Job Duties:

• Provide complete and timely feedback for all work, including but not limited to call logs, checklists, client correspondence, and escalation of any issue
• Field incoming calls from clients and answer questions, resolve issues, troubleshoot problems, and help research to find the causes of issues
• Follow the issue from start to finish, including escalation to development and programming when necessary
• Track projects and tickets in an issue tracking system, making sure none are forgotten and all are resolved in a timely manner
• Cover breaks for front desk staff, while continuing to do above job duties
• Other responsibilities as assigned

Qualified Individual Will Have:

• Minimum 2 years of technical and/or customer service experience
• Experience in Computer Science, Databases, IT, Networks or Business Information Systems
• Intermediate to advanced experience with Microsoft Excel and Word
• Basic knowledge of database structure, remote access (VPN/RDP) and networks, with the ability to increase this knowledge
• Experience in a fast-moving environment
• Strong communication skills
• Strong time management, organization, and decision-making skills
• Typing speed: Minimum of 50 words per minute (Typing test WILL be administered)

Position #2: Template Editor (part-time)

Ideal Software Systems, an innovator in business management systems for over 30 years, is looking for a motivated Processing & Administrative Assistant to join its growing team.

Job Duties:

• Assemble sales and training materials for new employees and customers
• Track projects and tickets in an issue tracking system
• Process sales orders to open help desk issues in an issue tracking system
• Help to answer incoming calls when the regular support assistant is out of the office or on break
• Provide complete and timely feedback for all work, including but not limited to sales order logs, checklists, client correspondence, and escalation of any issue
• Attend meetings and record meeting minutes with next actions for discussion topics
• Assemble and maintain meeting notes and documentation binders for software conversion projects
• Oversee the schedule of technicians who are on call for after-hours coverage
• Assist with limited aspects of the employee onboarding process
• Complete purchase requisitions for office supplies and other equipment as needed for the department
• Assist on occasion with completing expense reports for technicians returning from on-site software conversions.
• Assist department manager with basic ticket auditing as required for department oversight
• Create projects from templates in project management software and add documents to project as necessary for software conversion projects.
• Monitor documentation projects in progress to alert department manager when documents are ready for manager’s review
• Other responsibilities as assigned

Qualified Individual Will Have:

• Outstanding customer service skills
• Experience in a fast-moving environment
• Strong communication skills
• Strong time management, organization, and decision-making skills
• Strong skills in Microsoft Office. (Excel, Word, Access, etc.)
• Strong skills in Google Applications (Google Docs, Gmail, Calendar, etc.)
• Knowledge and use of Microsoft Windows 10 operating system
• Multi-Task multiple projects and make sure each project’s deadline is met

(BOTH POSITIONS) NOT Required but Definitely a Big Plus:

• SQL experience
• Working knowledge of HTML and other web-based tools preferredAbility to systematically identify and solve sometimes obscure problems within a web-based commerce product in a client/server environment
• Create white papers, videos, and other instructive materials for use by our clients and the internal team
• Minimum 2 years of technical and/or customer service experience (call center customer service experience, technical help desk, or desk-side support experience)
• AA degree in related technical or information technology field (Technical Call Center experience will be considered in lieu of degree)
• Previous break-fix, IT or network experience a plus but not required Documentation skills
• Beginner to intermediate knowledge of database structure, remote access, and networking, with the ability to increase this knowledge

(BOTH POSITIONS) Compensation and Benefits:

• Competitive base salary commensurate with track record and experience
• Major medical and dental insurance
• 401k plan
• Paid vacation and holidays
• Personal days
• Live and work in a great location

Ideal is a progressive technology company with a legacy of providing quality integrated hardware and software systems and support to the amusement, family entertainment, and financial markets.

Ideal’s rapidly growing client base, aggressive product development path, and dynamic work environment provide an exciting opportunity for talented individuals looking for career growth and significant advancement opportunities. Applicants with previous experience will be given priority.

***** NOTE: A PROFESSIONAL COVER LETTER IS **REQUIRED** FOR APPLICATION TO THESE POSITIONS. All applications which do not have a cover letter will be IMMEDIATELY DISQUALIFIED for consideration. *****