Virtual Call Center Specialist-2nd shift-$16-$18-Equipment Provided – National General Insurance

Job details

Salary
$16.00 – $17.60 an hour

Job Type
Full-time

Number of hires for this role
10+

Qualifications

• • High school or equivalent (Required)

Full Job Description

Up to $2,500 New Hire Bonus

• Primary Purpose:

Serve as initial contact for claim reporting. Responsible for guiding the caller to the appropriate party based on their need and the relevant policy and/or claim.

Essential Duties and Responsibilities:

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

• Communicate effectively with internal and external customers
• Identify the customer’s need and respond appropriately and efficiently with a sense of urgency
• Follow established guidelines specific to each claim report or inquiry
• Locate, confirm and document appropriate information, which may entail multiple systems
• Remain current on constant process updates and technology used within the company
• May utilize multiple communication channels including but not limited to telephone, fax, email, online chat, etc. to assist the client

Required Skills and Competencies:

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• High school diploma or general education degree (GED)
• Ability to empathize with customer is critical
• Experience in Customer Service
• Ability to work in a fast-paced environment
• Ability to multi-task (i.e. talking and typing simultaneously)
• Possess organizational and time management skills
• Proficient in Microsoft Office (Word, Excel, Outlook) and basic internet skills
• Demonstrate professional verbal and written communication skills
• Ability to work a flexible schedule
• High degree of initiative, mature judgment and discretion
• Ability to navigate through multiple systems

Desired Skills:

• Experience in a call center environment
• Ability to speak Spanish (Bi-lingual)
• Post high school degree
• Experience in the Insurance field

Job Type: Full-time

Pay: $16.00 – $17.60 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Paid training
• Tuition reimbursement
• Vision insurance
• Work from home

Schedule:

• 8 hour shift

Supplemental Pay:

• Signing bonus

Education:

• High school or equivalent (Required)

Work Location:

• Fully Remote

Work Remotely:

• Yes

Work Location: Remote