Workforce Managment Analyst – The Foschini Group – Parow, Western Cape

Position Description:

An opportunity has become available within Workforce Management Team for a Workforce Management Analyst. Key responsibility in this role is the development of workforce scheduling plans, models and forecasting for the retail (stores) operations environment.

Key performance areas will be:

Create Workforce Schedules

• Identify the Factors and Perspectives That Needs to Be Considered in Scheduling for The Group and Brand Format
• Classify the Most Likely Conflicts in The Scheduling Process
• Identify the Benefits / Drawbacks of Employment Category Variations (Highlight Legislative / Labour Environment Challenges)
• Identify Methods and Processes for Managing Shifts / Time-Off and Unexpected “What-If” Scenarios
• Sources All Data Structures & Information for Workforce Planning

Data Analysis (Workforce & Store Operations)

• Identify the Characteristics That Affect Staffing and Scheduling (Store Size, Brand Format, Trading Patterns)
• Analyse the Current Factors Affecting Overstaffing & Understaffing
• Identify the Business Factors That Have an Impact on Scheduling Patterns

Calculate Staffing requirements & Scheduling

• Identify the WFM Requirements Per Environment
• Outline the Steps of Calculating Staff Needs
• Define the Store Operations / Customer Service Impact When Staff Is Added or Reduced
• Monitor the Efficiency of Scheduling
• Functional Testing (User, Integration)
• Investigating Issues and Discrepancies
• Advising and Adjusting Forecasting Parameters / Set-Ups

Reporting & Trend Analysis (Feedback & Communication)

• Develop & Distribute Real-Time Reporting
• Track Group and Stores Performance (Compliance, Efficiency, Budget, Costs)
• Create Dashboards to Communicate Key Workforce Metrics
• Create Presentation Material To Communicate & Educate Key WFM Concepts
• Develop Workforce Schedule Monitoring Tools and Methods
• Propose Recommendations to Internal Management Team for Staffing Needs and Alternatives

Requirements:

• Degree in Business / BSC, Statistics or IT (Mathematics)
• Experience with WFM Software (Preferable Not Critical)
• 3 Years Data Analysis / Data Mining Experience
• Understanding of Basic Conditions of Employment & Relevant Labour Legislation
• Computer Literate with Advanced Knowledge of Excel
• Minimum 3 Years Proven Experience in Scheduling / Forecasting, Preferably Within Retail Environment (Preferable Not Critical)

Competencies & Skills:

• Be able to work in a fast paced environment and under pressure
• Flexible and adaptable
• Ability to persuade and influence others
• Strong verbal and written communication skills
• Functional / Technical Skills: must have strong quantitative, analytical and technical aptitude
• Proactive, highly motivated, innovative and problem-solving skills
• Self-directed active learning to continually improve performance and add value

Preference will be given, but not limited to, candidates from designated groups in terms of the Employment Equity Act