Global Channels Experience Management – EY Global Delivery Services – EY

Our internal Communications and Engagement (CE) team is currently transforming the way we communicate and engage with our 330,000 EY people globally to drive better purpose and impact and deliver an exceptional EY experience. As a result we have an exciting, new opportunity in our Global Channels team which will focus on how to reach and engage EY people through peer-to-peer, social and interactive experiences. We’re looking for someone to support the creation and delivery of a strategy to maximize the use of Enterprise Social Media platforms, including Yammer and Stream, as well as virtual event technologies and other digital technologies that support crowdsourcing, gamification and interactive communications. As part of the role, you’ll position yourself internally as an expert, working with our business and regional CE teams to facilitate the sharing of best practice and provide training to empower our function.

This is an excellent opportunity to work as part of a global team, working on high profile activities which are critical to our CE transformation.

Technical Skills/Tools Requirement

Essential

• Professional qualification or equivalent experience in communications or a communications-related specialism
• Proven channel management experience, preferably within a large, global organization
• Proven experience in stakeholder management
• A creative and innovative approach to communications
• Self-starter with ability to manage complex processes and/or projects
• A collaborative and inclusive approach and an understanding and consideration of cultural differences
• Strong attention to detail with a determination to support activities through to successful execution
• Ability to manage the right resources to deliver results, manage changing priorities and tight timelines
• Ability to challenge views/perspectives while securing buy-in
• Ability to quickly build knowledge of EY’s global business, particularly key priorities, structure, and internal audiences across geographies, service lines and sectors

Desirable

• Experience in managing social media platforms, preferably for internal applications
• Proven ability to use data and metrics to shape audience-centric strategies
• Experience working virtually, in a large global organization, across time zones and with different cross-functional teams

Roles and responsibilities

• Working as part of the Strategy and Planning team, you’ll work with the Digital Transformation Leader to develop a channels “experience” strategy, based on an understanding of our EY audiences. You’ll leverage available data and insights, as well as external best practice.

• You will work with our global CE teams to identify business requirements and work with colleagues in our BMC Enablement and Enterprise Technology teams to help define and deliver technology roadmaps supported by robust business cases.

• You will help define guidance, governance and training for all “experience” channels and facilitate best practice sharing to drive new ways of working and engaging across our global CE team.

• To make this happen, you’ll need to build a strong internal network across functions and geographies, demonstrate a good understanding of our organization and people, and have the ability to interpret business needs, using them to feed into our experience channels plan.