Customer Care Advisor – Les Deux

We?re Les Deux, a premium menswear brand that pairs preppy classics with streetwear, and we?re looking for a Customer Care Advisor to join our team at our HQ in Copenhagen in January.

The Role

As a Customer Care Advisor at Les Deux, you?ll report to our Head of Customer Relations, Sermin, and support the Sales team.

You?ll have a central role in the Customer Care team, which consists of four ambitious and service-minded employees. Their mission goes beyond providing excellent service : they care about our customers and advise them in the best possible way to foster trust and build a great relationship.

Your primary role is to assist in customer service for both B2C and B2B, delivering proactive and immediate support to customers anytime on the channel of their choice.

You?ll also assist with coordinating sample displays and organizing client meetings at our HQ in collaboration with our Office Coordinator.

What you?ll be doing

Responding to customer feedback on Trustpilot and working with the rest of the team to ensure a high TrustScore

Supporting the Head of Customer Relations with customer loyalty, customer relations, and additional sales

Handling customer inquiries by phone, chat, email, and social media platforms such as Facebook and Instagram

Communicating with B2B customers, agents, and sellers to handle orders and returns

Managing communication, packing, and shipping of our samples for Key Accounts

Assisting with client meetings such as preparation of the showroom, catering for sales meetings, and welcoming our clients and guests at our office.

Cultivating an optimistic and inspiring work ethic for your colleagues and team.

What You Offer

You should be able to work independently and take ownership of your tasks, while also thriving in a collaborative environment.

You have a great drive and are highly service-minded, not only toward our customers but also to your colleagues. A great fit doesn?t require years of experience, but it does require a positive mindset and attitude.

You?re a social animal who loves to interact with curiosity and interest. Interaction for us means more than responding to questions, it also means that you are interested in the person you?re talking to.

You have excellent communication skills in both Danish and English. Skills in French and German is a great bonus.

You?re open-minded, optimistic, and are ready to tackle any challenge with a great smile and a friendly tone.

When it comes to taking responsibility, you are highly flexible and don?t mind dealing with unplanned tasks.

You?re a team player and dare to take chances. You embody resilience and can reflect upon mistakes respectfully to grow as a team.

If there are a couple of things from this list that you feel you?re missing, please do apply anyway. A passion for learning and a great personality is just as important to us as experience.

What We Offer

Les Deux is more than a clothing brand and is founded on three fundamental pillars, each embodying it’s values : Entrepreneurship, Community, and Legacy.

We remain ambitious, fostering creativity and dreaming big. We prioritize connections, believing in the strength of our community.

We stay humble, contribute, and inspire others.

Our culture is one of the key reasons that we?ve grown from two people with a side project to an international brand with a team of 100, so retaining a friendly, vibrant, and down-to-earth atmosphere is crucial to us for the future.

We also offer :

Six weeks of vacation each year

Company lunch scheme

Optional pension scheme and Health Insurance

Gym & basketball court at the office

Free workout sessions on Tuesdays with a personal trainer

Friday bars and regular company socials

Great prices on our clothes and accessories

Free fruit, snacks, and most importantly, coffee (our coffee guy recently called our machine The Ferrari of coffee machines )

Interested? If the above sounds just like you and you think you?d fit right in, we?d love to hear from you.

We believe that difference makes us stronger, and encourage everyone to apply regardless of age, ethnicity, ability, gender, gender expression, gender identity, nationality, race, religion, or sexual orientation.

Apply with your CV and a short Cover Letter explaining why you?d be a great fit. We?ll be reviewing applications on an ongoing basis and looking forward to hearing from you! For questions feel free to write to us or give Angelle a call on +45 91 97 81 64.