Visa Officer

Duties

Basic Function of the Position – The Immigrant Visa (IV) Assistant is responsible for all aspects of processing immigrant visas. This includes in-person intake and customer service to immigrant visa applicants, as well US citizen and foreign clients. The job holder is responsible to collect applicant and petitioner documentation and prepares cases for officers to conduct interview and adjudication. The job holder administers the online IV appointment system, communicate with applicants, petitioners, and legal representatives on immigrant visa related issues. Also responsible for data entry into the computerized consular systems; performs quality assurance and printing of authorized visas; flags suspect documents or other fraud indicators for the Consular Officer and Fraud Prevention Unit staff, as appropriate. Maintains physical and electronic records, including sensitive personally identifiable information (PII), in accordance with Department’s Disposition schedule and Consular Records policies. The job holder is fully cross trained to function in any role as required by visa demand and scheduling.

Qualifications and Evaluations

Requirements:

EXPERIENCE: Minimum two (2) years of experience involving the application of regulations and law, extensive public contact, customer service, and/or problem-solving experience is required.

Please upload all professional and job-related experience certificates/letters of all previous work experiences and any proof of current employment (last drawn salary slip along with appointment letter/offer letter etc. that clearly indicates employment dates) as a single attachment using tab "Other Document 2”.

JOB KNOWLEDGE: The incumbent should have knowledge of local government organizations, immigration law and practices, and cultural and social practices. Should have ability to gain knowledge of host country and U.S. Immigration process.

Education Requirements:

Completion of Higher Secondary School Certificate (12 years of education) is required.

Please upload all education certificates i.e. academic degree(s)/transcript(s)/diploma(s)/detailed mark sheet/school leaving certificate and/or any other document related to the education as a single attachment using tab "Other Document”.

Evaluations:

LANGUAGE: Level IV (fluent) Reading/Writing/Speaking in English and Urdu is required. English language skills may be tested.

Please enter all the required languages with the appropriate level of Reading/Writing/Speaking you have.

SKILLS AND ABILITIES: The job holder should have intermediate knowledge of MS Word, and Outlook and basic knowledge of MS Excel and Power Point. Should be able to perform work with accuracy at a quick, rapid pace and deal effectively with the public, exercising tact, and be able to work under continuous pressure and time constraints. Demonstrates attention to detail, ability to work effectively as a member of a team as well as independently with minimal supervision, and strong interpersonal skills. The job holder should have good skills for drafting written correspondence in both English and local language and able to apply good judgment in evaluating evidence, protecting sensitive information, and applying regulations correctly. Skills and abilities may be tested.

EQUAL EMPLOYMENT OPPORTUNITY (EEO): The U.S. Mission provides equal opportunity and fair and equitable treatment in employment to all people without regard to race, color, religion, sex, national origin, age, disability, political affiliation, marital status, or sexual orientation.

Qualifications:

All applicants under consideration will be required to pass medical and security certifications.