Software Support Representative (Loan Software Support) – Jack Henry & Associates

Welcome to the Latest Job Vacancies Site 2024 and at this time we would like to inform you of the Latest Job Vacancies from the Jack Henry & Associates with the position of Software Support Representative (Loan Software Support) – Jack Henry & Associates which was opened this.

If this job matches your qualifications, please send your application directly through our latest Job site. Indeed, every job is not easy to apply because it must meet several qualifications and requirements that we must meet in accordance with the standard criteria of the Company who are looking for potential candidates to work. Good job information Software Support Representative (Loan Software Support) – Jack Henry & Associates below matches your qualifications. Good Luck: D

At Jack Henry we deliver technology solutions that are digitally transforming and empowering community banks and credit unions to provide enhanced and

At Jack Henry, we deliver technology solutions that are digitally transforming and empowering community banks and credit unions to provide enhanced and streamlined user experiences to their customers and members. Our best-in-class products are just the start as we lay the groundwork for the future of digital banking and payments. We hope youll join us. We cant do it without you.

Our Banking Operations Support Services Team is seeking a Technical Support Representative. In this role, you will provide exceptional front-line, Tier 1 support to our banking clients in a phone support environment. You will be working in an outbound support center working in a support ticket management system to resolve customers cases. This team focuses on core Hack Henry systems that house the deposits, savings accounts, and loans. This support representative will be focused on loan products. This position is fully remote and can be worked from any location in the United States.

What youll be responsible for:

• Provides level one troubleshooting. Accurately assesses the customers product issue or problem. Asks the user well thought out or detailed questions and carefully listens to the users response to fully comprehend the need, product issue, and best avenue for resolving the problem.
• Researches customer problems/issues to increase personal knowledge and familiarity with the supported product and to provide the highest level of support possible. Keeps current on most recent changes and/or upgrades.
• Identifies and resolves application and service issues and any other questions that may arise. Answers general application questions.
• Provides appropriate personnel a precise understanding of users issues when the problem needs to be escalated to a higher level.
• Monitors incoming cases and emails and resolves in accordance with Service Level Standards (SLS). Uses available support tools to assist the customer and/or recreate the issue.
• Participates in training programs to continuously improve product knowledge and service skills.
• May assist in training new employees or serve as go-to person for team members.
• May manage hardware capacity and performance and assess hardware needs.
• May perform other job duties as assigned.

What youll need to have:

• Minimum of 4 years of experience working in a financial institution or software support.

What would be nice for you to have:

• Strong working knowledge of the financial services industry.
• Strong understanding of back-office loan operations within a financial institution.
• Experience working with Jack Henry’s products and services.
• Experience with Jack Henry core systems Silverlake or 20/20.

If you got this far, we hope youre feeling excited about this opportunity. Even if you dont feel you meet every single requirement on this positing, we still encourage you to apply. Were eager to meet motivated people who align with Jack Henrys mission and can contribute to our company in a variety of ways.

Why Jack Henry?

At Jack Henry, we pride ourselves through our motto of, “Do the right thing, do whatever it takes, and have fun.” We recognize the value of our associates and believe much of our companys strength and success depends on their well-being.

We demonstrate our commitment by offering outstanding benefit programs to ensure the physical, mental & financial well-being of our people is always met.

Culture of Commitment

Ask our associates why they love Jack Henry, and many will tell you it is because our culture is exceptional. We do great things together. Rising to meet challenges and seeking opportunities is part of who we are as an organization. Our culture has helped us stay strong through challenging times and we credit our dedicated associates for our success. Visit our Corporate Responsibility site to learn more about our culture and commitment to our people, customers, community, environment, and shareholders.

Equal Employment Opportunity

At Jack Henry, we know we are better together. We value, respect, and protect the uniqueness each of us brings. Innovation flourishes by including all voices and makes our business – and our society – stronger. Jack Henry is an equal opportunity employer and we are committed to providing equal opportunity in all of our employment practices, including selection, hiring, performance management, promotion, transfer, compensation, benefits, education, training, social, and recreational activities to all persons regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, genetic information, pregnancy, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, and military and veteran status, or any other protected status protected by local, state or federal law.

No one will be subject to, and Jack Henry prohibits, any form of discipline, reprisal, intimidation, or retaliation for good faith reports or complaints of discrimination of any kind, pursuing any discrimination claim, or cooperating in related investigations.

Requests for full corporate job descriptions may be requested through the interview process at any time.

Information :

• Company : Jack Henry & Associates
• Position : Software Support Representative (Loan Software Support)
• Location : Remote in United States
• Country : US

How to Submit an Application:

After reading and knowing the criteria and minimum requirements for qualifications that have been explained from the Software Support Representative (Loan Software Support) job info – Jack Henry & Associates Remote in United States above, thus jobseekers who feel they have not met the requirements including education, age, etc. and really feel interested in the latest job vacancies Software Support Representative (Loan Software Support) job info – Jack Henry & Associates Remote in United States in 03-05-2024 above, should as soon as possible complete and compile a job application file such as a job application letter, CV or curriculum vitae, FC diploma and transcripts and other supplements as described above, in order to register and take part in the admission selection for new employees in the company referred to, sent via the Next Page link below.