SabreSupervisor General Accounting Montevideo, Departamento de Montevideo

As Collection’s Supervisor you are responsible for leading a team expert in recovery of outstanding balances, and issues detection, you would plan for complex cases resolution thru strategic communication, to give support to your direct reports, while working from a high overview in process improvement and dual controls.
You will interact with many different teams, in order to coordinate resolution of issues, action planning, synergy building, focusing on the resolution of the top important cases, while discussing on best course of action and portfolio management. Collections team is responsible for working all business units, ensuring payment of the overdue invoices, while providing best in class services to the customer, such us clarification of balances, reconciliations, payment plans agreements, among other settlements. Some of the key processes Collection’s is responsible for: payment plan, debt recovery negotiation, writing off, credit memos requests and business case outlining for leadership decision making.

You get to interact with the Billing Teams, Cash Applications, Legal, Sales teams and Accounting as internal customers. All of them have collections related matters to work on, and that helps you develop a good network within our organization while building an holistic and strategic vision of the business.

• Fluent English and Spanish (oral and written)
• Bachelor degree on accounting or similar (such us law or system analyst or business administration), operations experience or customer service experience is needed, with a thrive for customer satisfaction and results oriented.
• Experience as a leader, supervisor or team lead
• Ms Office professional
• SAP, SalesForce knowledge is required
• Be able to use procedures, policies and good judgment to resolve complex cases and negotiations
• Be able to handle an important workload effectively and meet aggressive deadlines
• Analytics skills are a plus (kpis, data analysis)

• Work in modern Zonamerica campus alongside all the amenities it has to offer!
• Annual Performance bonus plans
• Development opportunities in country or globally
• We offer a competitive private health insurance for employees and eligible children
• Extra Paid Time Off (5 extra days each year)
• 3 month paid parental leave (12 weeks for fathers/ 18 weeks for mothers) plus up to 1 year maternity shifts
• Daily meal allowance
• Life Insurance
• Corporate Social Responsibility opportunities
• Recognition and acknowledgement programs
• Fun employee engagement and development events