Hotel Desk Clerk NF-01 – US Army Installation Management Command

This position is located at the Wiesbaden Army Lodge.

To better expedite the hiring process, we recommend including full contact information (name, address, phone number, email, etc.) for professional and personal references on your resume.

Responsibilities

• Assists clientele in the completion or required forms and registrations cards. Answers questions pertaining to rules and regulations governing the assignment and use quarters; issue room keys.
• Makes reservations for incoming guests based on room availability. Interviews incoming guests to determine room assignment.
• Provides statement of non-availability when applicable. Posts registration information on the registration card. Orients guests concerning use of facilities and equipment, and other facilities available on post.
• Answers billing questions and concerns. Assists or arranges transportation. Computes charges for guests checking out, receives payments and room keys; renders receipt. At end of shift, accounts for and secures cash.

Travel Required

Not required

Supervisory status

No

Promotion Potential

1

• Job family (Series)

  0303 Miscellaneous Clerk And Assistant

• Requirements

  Requirements
  Conditions of Employment

  • Direct Deposit and Social Security Card is required.
  • Meet qualification/eligibility/background requirements for this position.
  • A one year probationary period may be required.
  • Completed and signed DA Form 3433 is required prior to entrance on duty.
  • Citizenship eligible under country SOFA agreement.
  • In consideration of COVID-19, personnel within this area routinely wear personal protective equipment (cloth face covering, latex gloves, and face shields) while performing their regular duties.
  • Employee may be required to stand for extended periods of time.
  • Subject to satisfactory completion of all pre-employment checks in accordance with AR 215-3, para 2 include Tier 1 background investigation. Employee may be required to stand for extended periods of time.
  • Will be required to work weekends, nights and Holidays

  Qualifications
  1. Ability to add, substract, multiply and divide at the level necessary to complete required reports and use a computer for work processing or data entry.

  2. Good verbal communication and customer service skills.

  3. One year hotel front desk experience is preferred.

  Education

  This job does not have an education qualification requirement.

  Additional information

  Area of Consideration:

  • The Area of Consideration for this vacancy announcement is local commuting area. Local commuting are is defined as within 100km (or approximately 60mi). (Military Spouse Preference (MSP), Involuntarily Separated Military Preference (ISMP) and Family Member Preference eligible candidates are included in the area of consideration.)

  Manual Applications:

  • If you are unable to apply online, you may submit your application package using a manual application method. Please contact the NAF Human Resources Office or representative listed on this job announcement to request a copy of the manual application form. All completed manual application forms (along with resume and other supporting documentation) must be received no later than 16:00hrs on 10/06/2021 in order to process your application in a timely manner. Please note that neglecting to respond to the job related questions may result in an ineligible rating.

  Allowances, Incentives, and PCS Costs:

  • Payment Permanent Change of Station (PCS) costs is not authorized, based on a determination that a PCS move is not in the Government’s interest.
  • Allowances, differentials, or incentives will not be paid.
  • Employment Overseas provides a lot of additional benefits & entitlements, for information click here
  • Applicants must comply with the Exceptional Family Member Program, for information click here

  Please check out our Applicant Information Kit:
  

  • It contains additional information applicants may find useful when applying for our jobs. (To view kit, click this URL: https://publicfileshare.chra.army.mil/Applicants/NAF%20Applicant%20Information%20Kit.pdf). (If URL does not work, copy and paste the URL into browser).

  Other:

  • Additional referrals may be made from this vacancy announcement for up to 90 days after the closing date.
  • Applications are valid for 90 days after submission date. Applicants will be referred to selecting officials as additional vacancies occur.

  How You Will Be Evaluated

  You will be evaluated for this job based on how well you meet the qualifications above.

  Applicants can claim the following eligibilities:

  • NAF Preference – Family Member Preference (OCONUS ONLY)
  • NAF Preference – Involuntarily Separated From the Military
  • NAF Preference – Spouse Employment Preference (SEP)
  • NAF Priority Consideration – Business Based Action
  • NAF Priority Consideration – Current Appropriated Funds Employee CNE (APF)
  • NAF Priority Consideration – Current/Former NAF Employee (CNE/FNE)
  • NAF Priority Consideration – Outside Applicant Veteran (OAV)
  • NAF Priority Consideration – Parent of a Veteran (OAV)
  • NAF Priority Consideration – Spouse/Widow(er) of a Veteran (OAV)

  Background checks and security clearance

  Security clearance

  Not Required

  Drug test required

  No

  Position sensitivity and risk

  Non-sensitive (NS)/Low Risk

  Trust determination process

  Suitability/Fitness

• Required Documents

  Required Documents

  The following documents must be submitted with your application:

  • Resume

  Optional: Job Application (DA Form 3433) will be accepted in place of a Resume.

  The below items are accepted and may be needed to support a qualification and/or a claimed priority/preference:

  • Cover Letter
  • DD-214/ Statement of Service
  • DA 3433
  • Transition Assistance (TA) card
  • PCS Orders
  • Proof of Marriage Status
  • Reasonable Accommodation Documentation
  • Resume
  • Separation Notice (RIF)
  • SF-50/ Notification of Personnel Action
  • Transcript

• Benefits

  Benefits

  Review our benefits

Help
This job is open to

• The public
  

  U.S. citizens, nationals or those who owe allegiance to the U.S.

Clarification from the agency

U.S. Citizens and Non-Citizens of a North Atlantic Treaty Organization (NATO) country (except German Citizens) eligible for employment under U.S. conditions with a Social Security Card.