Team Member Customer Care (m/f/d) – Cantourage GmbH

Cantourage is looking for a Team Member Customer Care (m/f/d) working part time or full time and starting at the earliest possible date.

Cantourage offers cannabis-based medicinal products. As a think tank we develop new ideas and concepts for providing medical cannabis to patients both in Germany and Europe. From start on, the team of Cantourage has shaped and made a decisive contribution to the European market for medical cannabis. Cantourage is an innovative company ensuring that patients are able to access the newest medicinal products based on cannabis.

We at Cantourage share the belief that cannabis is a valuable medicine which until now has not gained enough attention as a therapy option. To establish cannabis products in the daily medical life, we at Cantourage pursue three clear objectives: enhancing the security of supplies, increasing the variety of offered products and driving innovations. “Development by innovation” is not an empty promise but our daily work motivator.

Your tasks:

• Support and advice for our customers via phone and mail
• Acceptance, processing and handling of orders
• Maintenance of master data
• Answering general and contract-specific inquiries
• Establishing and maintaining sustainable customer relationships
• Support in the field of goods logistics

Your profile:

• Completed vocational training, ideally in the commercial area
• Experience in customer service is a plus
• Very good written and spoken German
• Good written and spoken English knowledge
• Confident handling of common MS Office programs
• Customer orientation, problem-solving skills and a sense of responsibility
• Enjoyment in dealing with people
• Class B driving license is an advantage

What we offer:

• A responsible job, creative freedom and career opportunities – the management team supports you with feedback meetings at eye level
• Thorough initial training
• Flexible working hours and individual agreements regarding remote work
• An adequate salary and a short probationary period