E-Commerce Executive – EGOLF MEGASTORE – Dubai

PRIMARY RESPONSIBILITIES

· Use product list provided by planners/coordinators to create listings.

· Work with planners/coordinators to educate yourself with product family intricacies for precise product listing.

· Gather text and images from a number of sources including Suppliers, Brands & Industry.

· Ensure accuracy in all product listings.

· Build informative and engaging product display pages using in-house content management system.

· Ability to fuse art and science to build a data-driven strategic business plan with tangible execution steps and develop product relevant to current fashion and business trends.

· Prior experience in direct customer service facing role and customer interaction is essential.

· Impeccable communication skills and demonstrated ability to form long-term strategic business relationships; including a comfort with pricing negotiation.

· Deep experience in online/offline retail and consumer internet technologies.

· Pick & Pack as per orders received.

· Arrange shipments through courier companies and company vehicles to optimize delivery timeline.

· Communicate with clients online and off-line to ensure all queries are attended to and sales are not lost.

· Address customer grievances if any, and solve the issue immediately to ensure customer satisfaction and uphold the image of the company.

· Adhere to SOPs for all activities performed.

· Organize and generate daily reports to help monitor the e-commerce business.

EDUCATION, SKILLS SETS AND EXPERIENCE REQUIRED

· Graduate with a specialization in the field of IT.

· Good written and verbal communication.

· Minimum 2 years Customer Chat Support & Product Listing Experience

· Minimum 2 years E-Commerce experience.

· Experience on Magento will be an added advantage.

· Ability to multi-task.

· Good in taking instructions and following them.

· Fast learner and ability to adapt.

· Team Player.

Job Type: Full-time

Salary: From AED3,000.00 per month

Application Question(s):

• What is your Visa status?
• Can you join immediately? or Notice period?
• Current Location?

Experience:

• Customer chat support: 2 years (Preferred)
• E-Commerce Product Process: 2 years (Preferred)