Sales Manager/Wellness Counselor – VLCC International LLC – Dubai

Sales Manager/ Wellness Counselor – FEMALE

Lead Generation

❖ To connect with all the leads which are allocated by the lead generation team for the month and the previous data available ❖ To ensure min 50-60 calls per day, to monitor and follow up on the leads on a daily basis ❖ To Ensure the leads to footfalls conversion is above 30% ❖ To ensure that footfall to booking conversion is above 75% ❖ To ensure to generate min of 4 footfalls in a day ❖ Constant follow ups with prospects to increase the conversion rate ❖ To regularly follow up with all the customers post sale to ensure customer satisfaction on the services or treatments availed

Footfall to Conversion

❖ To personally, interact with all the customer who visit the center ❖ To perform initial screening after thorough understanding of the customers requirements ❖ To perform necessary pre-work like customer profiling, segmenting and accordingly promoting suitable services ❖ To understand and analyze lifestyle, dietary and health status of the customer ❖ To customized program that best meets their needs

Client Complains and Resolution

❖ To ensure every customer complain is address proactively, especially those with slow progress or not getting expected results. ❖ To proactively study the root cause of the complaints ❖ To discuss the concerns/complains with the respective department head ❖ To ensure and follow escalation matrix for refunds in fair compliance of VLCC SOP as follows: At center level – 2 days, where Support office (corporate) intervention is required – 7 days

Event Management

❖ To conduct in-house events in coordination with center head / corporate marketing team ❖ To explore opportunities to partner with new local communities / corporates to conduct VLCC events min 2 Events per month ❖ To participate in planning and executing sales events in the center in coordination with the Centre Head

Reports

❖ To ensure all leads are updated accurately on Palms on a daily basis ❖ Reports are accurately prepared and shared to corporate team ❖ To ensure discounts and pricing is discussed with the center head while closing a lead, to ensure minimum negotiation. ❖ To record all data for every sales transaction in CLM ❖ To ensure after sale services are met as per the VLCC SOPs and ensure regular post sales contact with clients to ensure satisfaction on services

Job Types: Full-time, Permanent

Experience:

• Wellness/Healthcare: 3 years (Required)

Language:

• Arabic (Required)