Resort Entertainment / Animation Supervisor

A Resort Entertainer/Animation Supervisor is responsible for the day to day Entertainment and Animation schedule thoughout the Resort covering Waterpark, Restuarants, Pool and Beach Areas, Kids Club and the Lobby

What will I be doing?

As a Resort Entertainer/ Animation Supervisor, you are responsible for managing operations of the Animation Team to deliver an excellent Guest and Team Member experience. Resort Entertainer/ Animation Supervisor will also setting up and implementing all SOP’s, Risk Assessments, policies and procedures for the Resort Entertainment and Animation team. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Overseeing activities such as the mascot performances, event hosting, attending birthday parties, performing for special occasions, teambuilding, restaurant entertainment, Kids animation shows and general singing, dancing and entertainment around the Resort to enhance the experience of the guests
• Work to a daily entertainment schedule and to actively promote and encourage participation in activities & events around the Resort.
  
• Manage team members to ensure high motivation, provision of high quality service and ongoing development
• Drive the team to meet and exceed agreed revenue targets through a creative approach to delivering alternative activities to core event-based schemes
• Manage customer feedback effectively to ensure continuous service and activities improvement
• Instill brand values and standards to maintain quality on a daily basis
• Liaise with other hotel departments
• Ensure customers and guests receive friendly and consistent personalised service from all team members
• Recruit, manage, train and develop the team
• Respond to audits to ensure continual improvement is achieved

What are we looking for?

A Resort Entertainer/ Animation Supervisor serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Management and/or supervisory experience within the entertainment sector
• Ability to meet financial targets
• Ability to work under pressure
• Excellent grooming standards
• Strong organizational skills
• Excellent communication and interpersonal skills
• Willingness to develop team members and self
• Flexibility to respond to a range of different work situations
• Ability to work on your own or in teams
• Working knowledge, without assistance, of Microsoft Word, Outlook, and Excel computer programs

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Degree in relevant area
• Passion for customer service
• Ability to close a sale
• Relevant fitness and event driven qualifications

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!