The Resort Animator/Entertainer are responsible for the day to day entertainment throughout the Resort, covering Waterpark, Restaurants, Pool and Beach Areas, Kids Club and the Lobby.
What will I be doing?
As a Resort Animator/Entertainer is to work to a daily entertainment schedule and to actively promote and encouraging participation in activities & events around the Resort.
- Performing various activities such as wearing mascots, event hosting, attending birthday parties, performing for special occasions, teambuilding and restaurant entertainment.
- General singing, dancing and entertainment around the Resort to enhance the experience of the guests.
- Respond to guest requests, comments, and concerns in a timely manner
- Confirm guest registration prior to issuing resort property
- Monitoring and maintaining party favors such as mascot and character theme costumes, to minimize damage of party materials.
What are we looking for?
The Resort Animators/Entertainers serving Hilton Brand Hotels is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:
- Excellent communication skills
- Ability to think and respond quickly to issues or guest needs.
- Ability to handle multiple tasks.
- Excellent interpersonal, organizational and professional skills.
- Must be flexible and adapt easily.
- Must have excellent customer service skills and be detail oriented.
- Creative in marketing and promotions.
- Computer literate
- Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts
- Must be comfortable, calm and confident in working with children of all ages
- Ability to react calmly and effectively in emergency situations.
- Knowledge of pediatric CPR / first aid and emergency medical procedures.
- A specific skill related to Entertainment / Animation for example singing, dancing, acting, musician, juggling, magic etc.
- Physical fitness levels must be appropriate for the purposes of the role
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- Previous customer service experience
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
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